Job Title: General Manager – Nairobi
Company: Bollard Consulting
About Us: Bollard Consulting is a reputable recruitment firm known for delivering tailored solutions to our clients. We are currently seeking a dynamic and experienced General Manager to lead operations and drive strategic growth. This role will be pivotal in ensuring operational excellence, business development, and the overall success of the organization.
Job Summary: The General Manager will lead in providing strategic oversight and operational leadership to drive the company’s success. This role requires a visionary leader who can steer the company toward achieving its long-term goals, ensuring profitability, operational efficiency, and exceptional service delivery. The General Manager will develop and implement strategies, oversee daily operations, manage financial performance, and build strong relationships with stakeholders. Reporting directly to the Board of Directors, the General Manager is the senior-most leader in the organization, responsible for aligning the company’s mission, vision, and values with all operational aspects.
Key Responsibilities:
Strategic Leadership:
Vision and Strategy: Develop, articulate, and implement the company’s vision, mission, and long-term strategic plan, ensuring that all staff and partners are aligned with these goals.
Market Analysis: Continuously monitor market conditions, industry trends, and competitor activities, making necessary adjustments to the business plan to maintain competitiveness and capitalize on opportunities.
Policy Implementation: Set, review, and enforce company policies, ensuring that all operational activities adhere to strategic guidelines and organizational objectives.
Problem Solving: Address critical business issues such as profit decline, employee conflicts, and market challenges by developing effective solutions.
Organizational Management:
Leadership: Provide strong leadership to the executive team, fostering a culture of excellence, accountability, and innovation.
Operational Oversight: Manage day-to-day operations, ensuring the efficient use of resources, and optimizing organizational processes for greater effectiveness.
Performance Monitoring: Regularly assess company performance through monthly analysis reports and financial statements, ensuring alignment with targets and objectives.
Profitability: Oversee budgeting, resource allocation, and cost management to ensure the company’s profitability while maintaining high standards of service.
Financial Management:
Budgeting: Develop and manage the company’s annual budget, setting financial targets, and monitoring performance against these targets.
Financial Reporting: Oversee financial reporting, ensuring compliance with regulatory requirements, and providing accurate financial data to the Board.
Cost Management: Identify opportunities for cost reduction and revenue enhancement, ensuring financial stability and growth.
Stakeholder Relations:
Relationship Building: Cultivate and maintain relationships with key stakeholders, including investors, customers, suppliers, media, and government agencies.
Public Representation: Act as the public face of the company, representing it at external events, conferences, and meetings, and enhancing its profile through effective public relations.
Customer Satisfaction: Lead initiatives to improve customer satisfaction, addressing any issues promptly and ensuring that the company’s services exceed client expectations.
Growth and Innovation:
Business Development: Drive growth by identifying and pursuing strategic partnerships, acquisitions, and market expansion opportunities.
Innovation: Foster a culture of innovation, encouraging continuous improvement in products, services, and processes to stay ahead of competitors and meet evolving customer needs.
Risk Management:
Risk Assessment: Identify, assess, and manage risks that could impact the organization, developing strategies to mitigate these risks effectively.
Compliance: Ensure that all operations comply with legal and regulatory requirements, particularly those relevant to the tourism industry.
Crisis Management: Establish and maintain crisis management plans to address emergencies and unforeseen events, ensuring the organization’s resilience.
Team Management:
Recruitment and Development: Oversee the recruitment, training, and development of staff, ensuring that the company attracts and retains top talent.
Performance Management: Implement performance management systems to monitor staff performance, provide feedback, and encourage continuous professional development.
Team Motivation: Foster a positive work environment, promoting professional dialogue, innovation, and collaboration within the team.
Health and Safety:
Policy Enforcement: Ensure the existence and effective implementation of health and safety policies across the company, maintaining a safe working environment for all employees.
Compliance: Communicate health and safety regulations clearly to all staff, ensuring strict adherence and addressing any non-compliance.
Qualifications:
Educational Background: Bachelor’s or Master’s degree in Economics, Tourism, Business Administration, Marketing, Corporate Governance, Public Policy, Finance, or a related field.
Experience: A minimum of 10 years of work experience, with a proven track record in a senior management role, ideally within the tourism or hospitality industry. Experience in a multinational business environment is highly desirable.
Leadership Skills: Demonstrated ability to lead and inspire a team, with strong organizational and leadership skills.
Financial Acumen: Expertise in budgeting, financial management, and strategic planning, with a keen understanding of business operations and market dynamics.
Communication Skills: Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Industry Knowledge: Deep understanding of Kenya's tourism industry, including regulatory requirements and market trends.
Innovation: A forward-thinking leader with a passion for innovation and continuous improvement.
How to Apply: Interested candidates should submit their applications to [email protected] with the subject line “General Manager Application”. Please include a detailed CV outlining your relevant experience and qualifications.
Note: Only shortlisted candidates will be contacted for interviews.