HR & Operations Coordinator
HR & Operations Coordinator
Our client, in the Hospitality sector seeks to recruit a HR & Operations Coordinator who will be responsible for overseeing human resources and administrative functions. This is a critical on-site role that serves as the operational bridge between management and daily hotel operations, ensuring smooth business continuity in the Managing Director's absence.
Reports to: Managing Director
Direct Reports: Office support staff (as needed)
Location: Kisumu
Key Responsibilities:
Operations management
· Serve as the primary liaison between the Managing Director and on-site operations.
· Monitor daily hotel operations and report key metrics.
· Coordinate with department heads on operational matters.
· Manage correspondence, emails, and phone calls for management.
· Schedule appointments and coordinate meetings.
· Prepare reports, presentations, and business documents.
· Maintain filing systems and office organization.
· Handle confidential information with discretion.
· Prepare daily/weekly operational reports for Managing Director.
· Communicate urgent matters and decisions promptly.
· Coordinate between on-site team and remote management
· Maintain communication logs and follow-up systems.
· Coordinate special requests and VIP services.
· Maintain guest database and communication records.
Human Resources
· Serve as the first point of contact for employees and external partners regarding HR-related queries and issues.
· Maintain accurate employee records and ensure compliance with HR policies and procedures to uphold regulatory standards.
· Administer employee benefits programs and respond to employee inquiries promptly and professionally.
· Internal Communication: Communicate HR policies, updates, and information effectively to employees, ensuring clarity and alignment.
Qualifications:
· Diploma or Bachelor's degree in Business Administration, Hotel Management, or related field
· At least three (3) years progressive working experience in administrative or hospitality roles
· Should have basic understanding of hospitality operations.
· Ability to work independently with minimal supervision
· Flexibility to handle varied tasks and priorities
· Exceptional communication and interpersonal skills.
· Demonstrate high integrity, strong work ethics and ability to maintain confidentiality
· Excellent time management and negotiation skills
· Strategic planning and analytical skills.
· Strong attention to detail.
· Candidate should be a resident of Kisumu or willing to relocate.
Qualified applicants should submit their detailed applications on or before Friday 4th July 2025 to https://www.bollard.co.ke/careers/
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