HR & Operations Coordinator

HR & Operations Coordinator

Our client, in the Hospitality sector seeks to recruit a HR & Operations Coordinator who will be responsible for overseeing human resources and administrative functions. This is a critical on-site role that serves as the operational bridge between management and daily hotel operations, ensuring smooth business continuity in the Managing Director's absence.

Reports to: Managing Director

Direct Reports: Office support staff (as needed)

Location: Kisumu

Key Responsibilities:

Operations management

·      Serve as the primary liaison between the Managing Director and on-site operations.

·      Monitor daily hotel operations and report key metrics.

·      Coordinate with department heads on operational matters.

·      Manage correspondence, emails, and phone calls for management.

·      Schedule appointments and coordinate meetings.

·      Prepare reports, presentations, and business documents.

·      Maintain filing systems and office organization.

·      Handle confidential information with discretion.

·      Prepare daily/weekly operational reports for Managing Director.

·      Communicate urgent matters and decisions promptly.

·      Coordinate between on-site team and remote management

·      Maintain communication logs and follow-up systems.

·      Coordinate special requests and VIP services.

·      Maintain guest database and communication records.

Human Resources

·      Serve as the first point of contact for employees and external partners regarding HR-related queries and issues.

·      Maintain accurate employee records and ensure compliance with HR policies and procedures to uphold regulatory standards.

·      Administer employee benefits programs and respond to employee inquiries promptly and professionally.

·      Internal Communication: Communicate HR policies, updates, and information effectively to employees, ensuring clarity and alignment.

Qualifications:

·      Diploma or Bachelor's degree in Business Administration, Hotel Management, or related field

·      At least three (3) years progressive working experience in administrative or hospitality roles

·      Should have basic understanding of hospitality operations.

·      Ability to work independently with minimal supervision

·      Flexibility to handle varied tasks and priorities

·      Exceptional communication and interpersonal skills.

·      Demonstrate high integrity, strong work ethics and ability to maintain confidentiality

·      Excellent time management and negotiation skills

·      Strategic planning and analytical skills.

·      Strong attention to detail.

·      Candidate should be a resident of Kisumu or willing to relocate.

Qualified applicants should submit their detailed applications on or before Friday 4th July 2025 to https://www.bollard.co.ke/careers/