LiveChat Specialist

Location:USA
Job description:

We are seeking a Remote Live Chat Support Specialist to join our dynamic Customer Support team. As a key member of the team, you will be responsible for providing exceptional customer service through live chat support. This is a remote position, allowing you to work from the comfort of your own home. If you are a tech-savvy individual with strong communication skills and a passion for helping others, we want to hear from you!

Responsibilities:

  • Respond to customer inquiries and provide support through live chat

  • Resolve customer issues and escalate to the appropriate team members when necessary

  • Assist customers in navigating our products and services

  • Maintain a high level of customer satisfaction through effective communication

  • Document customer interactions and provide feedback to improve processes

Qualifications:

  • Previous experience in customer service or support role

  • Excellent written and verbal communication skills

  • Ability to multitask and prioritize in a fast-paced environment

  • Strong problem-solving skills and attention to detail

  • Proficiency in using live chat software and CRM systems

Skills:

  • Customer-focused mindset

  • Ability to work independently and as part of a team

  • Adaptability and flexibility in a remote work environment

  • Strong typing skills and computer proficiency

  • Empathy and patience when dealing with customers

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