Customer/Member Service Representative - US/CA Applicant Only

Job Description: Customer/Member Service Representative

Location: United States/Canada (US/CA)

Job Overview:

We are seeking a Customer/Member Service Representative to join our team. The ideal candidate must have excellent customer service skills and a strong ability to solve problems efficiently. This position requires interacting with customers and members to address inquiries, provide information, and resolve issues in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Assist customers with account management and membership-related questions
• Identify and resolve customer issues using problem-solving skills
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to ensure customer satisfaction

Qualifications:

• High school diploma or equivalent
• Previous experience in customer service or related field
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and CRM software

Benefits:

• Competitive salary
• Healthcare and dental benefits
• 401(k) retirement plan
• Paid time off and holidays
• Career development opportunities

If you are a motivated individual with a passion for customer service and problem-solving, we encourage you to apply for this position. Only applicants from the United States or Canada will be considered.