Job Title: Customer Service Specialist (Remote, Work From Home)

Company: Umicore

Job Description:

We are seeking a Customer Service Specialist to join our team remotely and work from home. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to work independently. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Resolve customer issues in a timely and efficient manner

• Provide product information and support to customers

• Process orders, returns, and exchanges

• Maintain accurate records of customer interactions

• Collaborate with other team members to improve customer service processes

Qualifications:

• Prior customer service experience

• Excellent communication skills, both written and verbal

• Ability to work independently and prioritize tasks

• Strong problem-solving skills

• Proficiency in Microsoft Office and customer service software

• High school diploma or equivalent

Benefits:

• Competitive salary

• Flexible work schedule

• Work from home

• Health insurance and retirement benefits

• Opportunity for career growth and development

If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this remote Customer Service Specialist position. Join our team and help us deliver outstanding service to our customers!