Job Title: Customer Service Specialist (Remote, Work From Home) Company: Umicore Job Description: We are seeking a Customer Service Specialist to join our team remotely and work from home. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to work independently. As a Customer Service Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.Key Responsibilities: Respond to customer inquiries via phone, email, and chat Resolve customer issues in a timely and efficient manner Provide product information and support to customers Process orders, returns, and exchanges Maintain accurate records of customer interactions Collaborate with other team members to improve customer service processesQualifications: Prior customer service experience Excellent communication skills, both written and verbal Ability to work independently and prioritize tasks Strong problem-solving skills Proficiency in Microsoft Office and customer service software High school diploma or equivalentBenefits: Competitive salary Flexible work schedule Work from home Health insurance and retirement benefits Opportunity for career growth and development If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this remote Customer Service Specialist position. Join our team and help us deliver outstanding service to our customers!