Human Resources Officer

Job Title: Human Resources Officer (HRO)

Location: Nairobi

Department: Human Resources

Reports To: Managing Director

Our Client

Our client is a cutting-edge culinary venture that specialises in delivering mouth-watering meals directly to customers' doorsteps. As a pioneer in the Kenyan cloud-kitchen industry, they leverage on technology and innovation to create a seamless ordering experience to deliver delicious comfort food right where our customers need it.

About the Role

The Human Resources Officer (HRO) will be responsible for managing and overseeing various HR functions within the hospitality industry. This role involves manpower planning, casual labor management, safety and health compliance, and payroll administration to ensure smooth and efficient HR operations.

Key Responsibilities:

Manpower Planning:

• Develop and implement manpower planning strategies to meet production requirements.

• Coordinate with branches to forecast labor needs and ensure adequate staffing levels.

• Design and implement engagement activities to keep the highly engaged and positively connected to the business.

• Plan, track and implement utilisation of leaves within the branches to ensure staff availability and rest are well balanced.

• Prepare and implement shift plans to cover all branch operations.

Casual Labor Management:

• Oversee the recruitment, selection, and onboarding of casual  support staff.

• Maintain accurate records of casual labor employment and ensure compliance with labor laws.

• Manage casual labor contracts and resolve any issues or disputes that arise.

Safety and Health Compliance:

• Ensure compliance with safety and health regulations within the branch.

• Conduct regular safety audits and inspections to identify and mitigate risks.

• Develop and implement safety training programs for employees.

Compliance:

• Ensure adherence to all relevant labor laws and regulations.

• Maintain up-to-date knowledge of changes in labor legislation and implement necessary adjustments.

• Handle employee grievances and disciplinary actions in accordance with company policies.

• Ensure all business licence’s required for business operations are renewed before expiry.

Payroll Administration:

• Manage payroll processing for all employees, including casual labor.

• Ensure accurate and timely payment of wages and salaries.

• Maintain payroll records and resolve any payroll-related issues.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field.

• Minimum of 5 years of experience in HR management, preferably in the hospitality industry.

• Certification in Human Resources .e.g. IHRM is preferred

• Strong knowledge of labor laws and regulations.

• Excellent organisational and communication skills.

• Proficiency in HR software and payroll systems.

Skills:

• Good experience in team management.

• Proficient in MS Office; knowledge of MS Excel (analyzing spreadsheets and charts).

• Good verbal and written communication skills.

• Outstanding organizational and time-management abilities.

• Problem-solving and decision-making aptitude

• Strategic planning and analytical skills.

• Ability to manage multiple tasks and priorities.

• Strong problem-solving and decision-making abilities.

• Attention to detail and accuracy.

Working Conditions:

• Highly mobile across the branches.

• Multi – generation workforce.