Position Role & Focus: The Quality Control (QC) Officer is responsible for ensuring complete quality control across all stages of agro-processing operations. This includes incoming raw materials, in-process processing, hygienic monitoring, finished goods inspection, and lab coordination. The role demands full-time factory floor presence, strict adherence to BRCGS/HACCP guidelines, and close collaboration with production teams. Key Roles & Responsibilities Intake Quality Control All incoming raw materials, processing aids, additives, chemicals, equipment, and packaging materials are inspected against approved specifications. Delivery documentation, supplier identification, traceability information, and compliance certificates are verified. Nonconforming materials are identified, segregated, documented, and reported immediately to the Quality Assurance Manager. In-Process Quality Control Conduct inline checks for critical production stages: ripening, washing, peeling, slicing, spreading, sulphiting, drying, cooling, removing, sorting, sizing, packing, and storage. Monitor fruit quality parameters (brix, moisture, water activity, texture, defects, SO2). Ensure adherence to approved SOPs and train shop-floor workers on food safety specifications. Food Safety Monitoring Monitor CCPs, oPRPs, and control measures per the food safety plan. Verify compliance with personal hygiene, PPE protocols, and hand-washing practices. Complete routine inspections of production areas, equipment, utensils, and food contact surfaces while verifying cleaning and disinfection activities. Report incidents promptly. Finished Product QC & Dispatch Inspect all finished goods against customer and internal specifications prior to release. Verify packaging integrity, seal quality, pack weight, label accuracy, and presentation. Inspect export containers per checklist before loading. Complete and verify all dispatch documentation (dispatch check sheet, COA, loading sheet, packing list). Sampling & Laboratory Coordination Collect representative samples (raw, WIP, finished product) as per the sampling plan. Conduct in-house laboratory testing and accurately document results. Maintain laboratory equipment in good working order, perform scheduled calibration/verification, and manage real-time inventory of lab consumables for timely replenishment. Traceability & Record Keeping Ensure raw materials, WIP, packaging, and finished goods are properly identified and tracked across the workflow. Immediately report traceability gaps or missing batch codes. Maintain precise production/QC inspection sheets, lab reports, product release checklists, and NCRs, verifying record accuracy daily prior to QAM submission. Certification, Audits & Inspections Support continuous implementation of BRCGS standards, HACCP plans, and operating procedures. Maintain audit readiness for customer, regulatory, and thirdparty inspections. Execute assigned internal audits on time, assist in audit finding closures, and verify corrective action implementation. Nonconformance & CAPA Support Identify and document nonconformances (product specifications, hygiene, or process parameter deviations). Participate in root-cause analysis (RCA) and support implementation of corrective and preventive actions (CAPA). Assist in investigating customer complaints by preparing relevant quality data and historical logs. Continuous Improvement & Reporting Active participation in site quality improvement initiatives focused on reducing product defects, rejections, rework, product losses, and contamination risks. Support the Quality Assurance Manager in compiling daily, weekly, and monthly quality performance reports JOB SPECIFICATION Degree or Diploma in Food Science, Food Technology, Chemistry, Microbiology, or related discipline. Minimum of 1 to 2 years in food processing, agroprocessing, or fresh/dried fruit export operations with at least 2 to 3 months intensive internal onboarding covering product specs, lab procedures, BRCGS, and reporting tools. Certifications in HACCP, BRCGS, ISO 22000 / FSSC 22000, and Internal Auditing. Valid Food Handlers Certificate and mandatory local statutory clearances Proficiency in HACCP, GMP, BRCGS, and EU food safety standards. Understanding of dried fruit physical and chemical parameters. Experience in sampling, lab testing, and equipment calibration. Strong root cause analysis (RCA) and CAPA resolution skills. High attention to detail with robust documentation capabilities. Integrity, resilience, and operational focus under seasonal pressure.

Job Title: Head of Warehouse and Logistics Department: Stores & Logistics Reports To: Director   Scope of Work: The Head of Warehouse and Logistics is responsible for the overall leadership, coordination, and performance of warehouse and logistics operations, including warehouse layout and organization, development and implementation of policies and SOPs, team management, KPI monitoring, receiving, storage, order fulfilment, dispatch, and third-party logistics (3PL) coordination. The role also oversees warehouse budgeting and cost control, inventory accuracy, health and safety, legal and regulatory compliance, warehouse systems, documentation, and management reporting. The position is accountable for ensuring that warehouse operations are efficient, accurate, safe, compliant, and cost-effective. Decisions exceeding delegated authority, including budget approvals, capital expenditure, supplier and 3PL contracts, and termination of employment, must be escalated to the Line Manager and relevant departments for approval. The role does not exercise authority over other departments unless expressly delegated. JOB PURPOSE To lead and manage the company's warehouse and logistics function so that stock is received, stored, controlled, and dispatched accurately, safely, on time, and at controlled cost in support of customer service and the company's commercial objectives. The Head of Warehouse and Logistics establishes and maintains the warehouse structure, processes, and policies; leads, balances the workload of, and develops the warehouse and logistics team; coordinates third-party logistics providers; and drives operational excellence through clear KPIs and continuous improvement. The role manages the warehouse budget within approved limits, ensures compliance with applicable legal, regulatory, and safety requirements, and maintains reliable systems, documentation, and reporting that give management accurate visibility of warehouse performance, costs, and risks. MAIN DUTIES AND RESPONSIBILITIES Warehouse Structure & Overall Management •        Manage the overall structure of the warehouse, including layout, storage zones, receiving and dispatch areas, racking and space utilization, and the organization of the warehouse team into clear roles and responsibilities. •        Ensure that the warehouse is organized to support efficient receiving, put-away, picking, packing, loading, and dispatch, with stock clearly located, labelled, and safely stored. •        Review the warehouse structure and capacity periodically against business volumes and recommend changes (layout, equipment, space, staffing structure) to management for approval. •        Maintain daily oversight of warehouse operations, ensuring that operational issues are identified, resolved, or escalated promptly. Warehouse Structure & Overall Management •        Develop, document, implement, and maintain warehouse and logistics standard operating procedures (SOPs) and policies covering receiving, storage, stock handling, order picking, dispatch, returns, damages, and housekeeping. •        Ensure that SOPs and policies are communicated to, understood by, and followed by all warehouse and logistics staff, and take corrective action where they are not. •        Review SOPs and policies at least periodically and after incidents or audit findings, and submit proposed changes to the Line Manager for approval where they affect other departments or company policy. •        Ensure that process controls — authorization, segregation of duties, and documentation requirements — are applied consistently across the warehouse. People Management •        Lead, supervise, and motivate the warehouse and logistics team, setting clear expectations on roles, targets, conduct, and safety. •        Identify skills gaps and training needs, arrange on-the-job and formal training in coordination with HR, and support succession and development within the team. •        Manage attendance, discipline, and conduct in line with company policy and the Employment Act, initiating disciplinary and employee-relations processes in coordination with HR and escalating matters in line with the approved authority levels. •        Participate in recruitment of warehouse and logistics staff by defining requirements, interviewing, and making recommendations; final hiring and termination decisions rest with management and HR. Workload Balance •        Plan and allocate work across receiving, storage, picking, loading, and dispatch teams so that workload is evenly distributed and peak volumes are covered. •        Forecast workload and staffing needs from order volumes, expected deliveries, and seasonal peaks, and arrange shift patterns, rotation, and temporary cover within approved limits. •        Monitor overtime and productivity against workload, and recommend adjustments in staffing or schedules where imbalance, idle time, or excessive overtime is identified. •        Re-allocate resources in response to urgent orders, absences, and operational disruptions while maintaining safety and accuracy standards. Operational Excellence •        Drive operational excellence in the warehouse by setting and monitoring performance standards for stock accuracy, order fulfilment accuracy, on-time dispatch, damage and loss rates, and warehouse productivity. •        Ensure that stock integrity is maintained through stock counts, cycle counts, FIFO/FEFO practices, and timely investigation and resolution of variances, working with Finance where adjustments are required. •        Identify bottlenecks, errors, delays, and waste in warehouse and logistics processes, conduct root-cause analysis, and implement continuous improvement initiatives within approved authority. •        Maintain warehouse housekeeping, equipment condition, and a safe, orderly working environment, and escalate equipment needs and capital requests to management. 3PL Coordination •        Coordinate the engagement of third-party logistics providers in line with approved arrangements, ensuring clear service requirements, delivery instructions, and documentation. •        Monitor 3PL performance against agreed service levels (delivery timelines, delivery accuracy, damages, documentation), and hold review meetings with providers to resolve issues. •        Verify 3PL charges against delivery records and agreed rates, and ensure discrepancies are resolved before payment is processed by Finance. •        Recommend the appointment, retention, or replacement of 3PL providers and any rate changes to management; contract awards and commercial terms are approved by management. People Performance & KPI Management •        Set clear, measurable KPIs and targets for each role in the warehouse and logistics team in line with the approved performance management framework. •        Monitor performance against KPIs regularly, provide timely feedback and coaching, and keep records of performance discussions. •        Conduct performance appraisals for direct reports in line with company procedure, and recognize good performance and address underperformance through documented improvement plans with HR support. •        Report team and departmental KPI results to the Line Manager and use them to drive improvement actions and training priorities. Warehouse Budget Management •        Prepare the annual warehouse and logistics budget proposal (operating costs, staffing, equipment, maintenance, consumables, and 3PL and transport costs) for approval by management. •        Monitor actual expenditure against the approved budget, analyze variances, and report the causes and corrective actions to the Line Manager and Finance on a regular basis. •        Control expenditure within the approved budget and the limits of delegated authority; submit expenditure beyond those limits to the appropriate approver before commitment. •        Identify and implement cost-saving opportunities in storage, handling, transport, and 3PL usage without compromising service or safety. Legal & Compliance Management •        Ensure that warehouse and logistics operations comply with applicable laws and regulations, including health and safety (e.g., OSHA requirements), employment law, customs and excise requirements for imported goods where applicable, and company policies. •        Maintain required licences, permits, inspections, fire safety and insurance requirements, and safety equipment for the warehouse, with records kept current and renewals tracked. •        Ensure that incidents, accidents, near misses, and non-compliance are reported, investigated, documented, and corrected, and are escalated to management and HR as required. •        Coordinate with HR, Finance, and other relevant departments on compliance matters, and refer legal questions to management or the company's legal advisers; this role does not give legal opinions. System & Document Management •        Ensure that all warehouse and logistics transactions — goods received, stock movements, orders, delivery notes, returns, adjustments — are recorded accurately and on time in the relevant company systems. •        Ensure that warehouse and logistics documents (GRNs, delivery notes, PODs, stock count sheets, dispatch records, incident reports) are complete, authorized, traceable, and properly filed for retrieval. •        Control access and authorization in warehouse systems in coordination with IT and Finance, and ensure that system and physical records are reconciled. •        Identify system and documentation gaps, and recommend improvements or system enhancements to management. Warehouse Reports •        Prepare and submit regular warehouse and logistics reports to the Line Manager at agreed intervals, covering stock levels and accuracy, stock count results and variances, order fulfilment and dispatch performance, 3PL performance, damages and losses, slow-moving and expiring stock, staffing and productivity, safety incidents, and budget performance. •        Ensure that reports are accurate, reconciled to system and physical records, supported by source documents, and submitted on time. •        Highlight trends, risks, and recommended corrective actions in reports, and follow up on agreed actions until closed. •        Review and consolidate reports from team leads and supervisors before submission, and ensure that issues requiring management decision are escalated promptly. ROLE SPECIFICATIONS Minimum Qualifications & Experience •        Bachelor's Degree in Supply Chain Management, Logistics, Procurement, Business Administration, or a related field. •        A post-graduate diploma or professional certification in supply chain or logistics (e.g., CIPS, KIM) is an advantage. •        Progressive experience in warehouse, stores, or logistics operations, including supervisory or management experience. •        Knowledge of Kenyan health and safety, employment, and customs requirements to be confirmed by management as required. •        Proficiency in Tally ERP system and advanced MS Excel. Key Skills •        Warehouse management — layout, storage, stock control, receiving, and dispatch operations. •        Leadership and people management — able to lead, motivate, and develop a warehouse and logistics team and manage performance. •        Process and policy development — able to design, document, and enforce SOPs and controls. •        Workforce planning — able to forecast workload and balance resources across teams and peaks. •        Third-party logistics management — able to coordinate providers, monitor service levels, and verify charges. •        Budgeting and cost control — able to prepare budgets, analyze variances, and control costs. •        Legal, health and safety compliance knowledge — applies regulatory requirements in warehouse operations. •        Systems and data analysis — proficient in ERP/WMS and MS Excel for performance analysis and reporting. •        Report writing and communication — produces clear, accurate management reports and communicates effectively across departments. Core Competencies •        Leadership & People Development — leads by example, sets clear expectations, and develops the capability of the team. •        Operational Excellence — sets high standards for accuracy, efficiency, and service, and drives continuous improvement. •        Accountability & Ownership — takes full responsibility for warehouse results and does not shift unresolved issues. •        Planning & Organization — plans resources, workload, and processes ahead and prioritizes under pressure. •        Cost Consciousness — manages budget and resources carefully and seeks savings within approved limits. •        Compliance & Integrity — follows laws, policies, and approval limits, and reports honestly even when results are unfavourable. •        Analytical & Problem-Solving Ability — finds root causes using data and proposes practical solutions. •        Communication & Collaboration — works constructively with Sales, Finance, Procurement, HR, 3PL providers, and the warehouse team. •        Decisiveness & Resilience — makes timely decisions and manages disruptions and conflicts calmly.

Job Title: Inventory & Production Officer Department: Stores & Production Reports To: Head of Warehouse and Logistics / Designated Manager Direct Reports: Stitchers and General Worker Location: Nairobi Main Job Level JOB PURPOSE To maintain inventory accuracy and availability while coordinating day-to-day production activities, including stitching, tailoring and fabric-related work assigned to the team. The role is responsible for stock control, production output, material usage, quality monitoring, team coordination and reliable records to support operational requirements. KEY RESPONSIBILITIES A. Inventory Control & Stock Accuracy ·       Maintain accurate physical and system stock records and investigate discrepancies promptly. ·       Ensure stock is properly received, identified, labelled, stored and assigned to the correct bin or location. ·       Monitor stock levels and fast- and slow-moving items to support availability and minimize excess or obsolete stock. ·       Apply FIFO or other approved stock rotation procedures where applicable. ·       Maintain records of stock movements, adjustments and transfers, ensuring required approvals are obtained. B. Stocktaking & Inventory Reporting ·       Conduct or coordinate routine cycle counts and periodic stock takes in line with the approved schedule. ·       Reconcile physical counts against system records, document variances and escalate unresolved discrepancies. ·       Prepare reports on stock accuracy, shortages, excess stock, slow-moving items and inventory risks. ·       Ensure inventory areas are organized, clearly labelled and maintained to support efficient stock identification and retrieval. C. Production Planning & Team Coordination ·       Allocate daily production tasks to Stitchers and the General Worker based on approved priorities and workload. ·       Communicate production quantities, quality expectations and completion deadlines to team members. ·       Monitor progress against production plans, job cards, specifications and required completion dates. ·       Coordinate production priorities with the Head of Warehouse and Logistics and Admin / Order Fulfilment Officer. ·       Monitor attendance, productivity and adherence to work procedures; escalate performance or resourcing concerns through the appropriate channel. D. Stitching, Tailoring & Production Output ·       Coordinate stitching, tailoring and fabric-related work assigned to the team in line with approved requirements. ·       Monitor completed quantities, work in progress and pending jobs, and maintain accurate production records. ·       Identify workflow bottlenecks, equipment issues or material constraints and escalate them promptly. ·       Ensure completed production is identified and handed over for inspection, storage or order fulfilment as appropriate. ·       Report output variances and reasons for delays against the production plan. E. Quality Control & Non-Conformance ·       Ensure production follows approved designs, measurements, samples, specifications and quality standards. ·       Inspect work at appropriate stages and ensure defects are identified, recorded and corrected. ·       Monitor rework, rejects and recurring quality issues and coordinate corrective actions. ·       Identify and separate non-conforming materials or finished items pending assessment or an approved decision. ·       Coordinate with the Receiving & QC Officer where quality issues or material concerns require joint review. F. Materials, Re-ordering & Waste Control ·       Monitor fabric, accessories and other production material requirements and alert the responsible person when stock approaches reorder levels. ·       Coordinate with procurement or management on shortages, lead times and urgent material requirements. ·       Monitor material consumption against production requirements and approved usage standards where available. ·       Record and report wastage, rework, material variances and avoidable production losses. ·       Do not commit purchases or supplier orders outside delegated authority. G. Damaged Goods, Returns & Stock Issues ·       Identify, record and report damaged, defective, returned or non-conforming stock and production output. ·       Ensure affected items are labelled and kept separate until assessed or dispositioned. ·       Coordinate approved repairs, rework, replacement or return actions and maintain supporting records. ·       Investigate recurring stock or production issues and recommend practical preventive measures. H. Documentation, Safety & Continuous Improvement ·       Record stock movements, production output, material usage, defects and wastage accurately and on time. ·       Prepare routine reports covering stock accuracy, production output, material usage, quality and inventory risks. ·       Ensure team members follow applicable safety, housekeeping and equipment-handling procedures. ·       Provide clear instructions, coaching and on-the-job guidance to team members. ·       Identify opportunities to improve stock control, workflow, productivity and material utilisation, and carry out other related duties within the scope of the role as assigned. KEY WORKING RELATIONSHIPS Internal: Head of Warehouse and Logistics, Admin / Order Fulfilment Officer, Receiving & QC Officer, Dispatch Officer, Procurement, Sales/Customer Service and Management. External: Suppliers and service providers, as required and within delegated authority. ROLE SPECIFICATIONS Education & Experience ·       A certificate or diploma in Supply Chain Management, Stores and Inventory Management, Logistics, Procurement, Production Management or a related field. ·       At least 2–3 years of experience in inventory control, stores operations, production coordination or a related operational role. ·       Experience coordinating a team in a stitching, tailoring, garment, textile or fabric production environment is an advantage. Knowledge & Skills ·       Inventory control, stocktaking, stock rotation and discrepancy resolution. ·       Production coordination, workflow monitoring and output tracking. ·       Understanding of stitching/tailoring processes and fabric/material handling. ·       Quality checking, defect reporting, material control and wastage monitoring. ·       Basic computer skills and ability to maintain accurate records and reports. ·       Team coordination, communication, problem-solving and time management. Core Competencies ·       Accuracy and attention to detail. ·       Ownership, accountability and results orientation. ·       Planning, organization and prioritization. ·       Team leadership and constructive feedback. ·       Quality consciousness and continuous improvement. ·       Integrity, discipline and safe working practice. AUTHORITY & ACCOUNTABILITY ·       Responsible for day-to-day inventory control and coordination of assigned production activities. ·       May allocate work and provide operational instructions to Stitchers and the General Worker within approved procedures. ·       Must obtain approval for stock adjustments, write-offs, purchases, overtime or other decisions beyond delegated authority. ·       Accountable for accurate inventory and production records, timely escalation of risks, protection of company stock and materials, and achievement of agreed targets.

Job Title: Dispatch Officer Department: Stores & Production Scope of Work: Coordinate and oversee all dispatch operations from order readiness to confirmed delivery, ensuring timely, accurate, and efficient execution. Responsibilities include managing company truck and fleet utilization, coordinating third-party logistics (3PL) providers, supervising drivers, loaders, and delivery teams, planning delivery routes, and ensuring proper preparation and control of delivery notes and dispatch documentation within the relevant company systems. The role also entails preparing dispatch reports, tracking delivery performance, following up on pending or delayed deliveries, and monitoring transport costs to promote operational efficiency and cost control. The Dispatch Officer is responsible for ensuring compliance with approved dispatch procedures and maintaining accurate, complete, and traceable records, while escalating matters requiring management approval, including vehicle repairs, transport expenditure, supplier or 3PL commercial decisions, and employee-relations issues, to the Line Manager. The role operates within its designated authority and does not make decisions on behalf of other departments or determine company-wide logistics policies. JOB PURPOSE To ensure that customer orders are dispatched and delivered accurately, on time, and at controlled cost by coordinating the company's trucks and fleet resources, third-party logistics (3PL) providers, and the drivers, loaders, and delivery teams who execute deliveries. The role plans efficient delivery routes and schedules, prepares and controls delivery notes and dispatch records so that every consignment is traceable from dispatch to confirmed delivery, and produces reliable dispatch reports that give management visibility of delivery performance, vehicle utilization, 3PL service levels, and transport expenditure. The Dispatch Officer also monitors and verifies transport costs, identifies bottlenecks and recurring dispatch failures, recommends practical improvements, and escalates matters that require management decision or approval — protecting customer service, the integrity of dispatch records, and the company's transport cost position. MAIN DUTIES AND RESPONSIBILITIES Truck & Fleet Management •        Coordinate the daily allocation and utilization of company trucks and fleet resources against approved delivery schedules, confirming vehicle availability, capacity suitability, and driver assignment before dispatch. •        Carry out and record pre-departure vehicle condition checks (or confirm that drivers have done so), and report defects, safety concerns, and unroadworthy vehicles to the Line Manager before the vehicle is released for delivery. •        Maintain the fleet maintenance and service schedule, vehicle service records, and compliance documentation (e.g., insurance, inspection, and licence expiry dates where applicable), and follow up with the responsible party so that scheduled servicing is completed and records are current. •        Monitor fuel issues and fuel usage per vehicle against mileage and trips completed, and report abnormal consumption for review. •        Report breakdowns, accidents, and delivery disruptions immediately, arranging contingency vehicle or 3PL cover within approved arrangements. Repairs, vehicle purchases, and fleet expenditure are recommended and escalated to the Line Manager for approval — they are not authorized by this role. Third-Party Logistics (3PL) Management •        Coordinate delivery assignments to outsourced transport providers in line with approved arrangements, communicating clear delivery instructions, customer details, delivery windows, and documentation requirements. •        Monitor 3PL delivery performance against agreed service levels and delivery timelines, keeping a record of delays, damages, missed or failed deliveries, and documentation failures by provider. •        Verify 3PL transport charges and invoices against dispatch records, delivery confirmations, and agreed rates before they are forwarded for payment processing, and flag discrepancies for review. •        Follow up and resolve delivery issues with 3PL providers promptly, and escalate repeated or serious service failures to the Line Manager with supporting records. Appointment, termination, rate negotiation, and contractual decisions regarding 3PL providers rest with management. Driver, Delivery Team & Loader Coordination •        Allocate delivery work to drivers, delivery crews, and loaders in line with the day's dispatch plan, and brief them on delivery sequence, customer requirements, special handling instructions, and documentation to be carried and returned. •        Coordinate vehicle loading and offloading so that goods loaded match the delivery note and dispatch plan, are correctly secured, and are handled safely to prevent damage and loss. •        Monitor adherence to delivery schedules, maintain communication with delivery teams while deliveries are in progress, and manage changes, delays, and customer issues as they arise. •        Enforce compliance with company safety requirements, professional conduct, and dispatch procedures among drivers, loaders, and delivery teams. •        Where the role holds direct reports, supervise attendance and day-to-day performance; where the role has operational coordination only, direct daily work without line authority. In both cases, escalate attendance, conduct, or performance concerns to the Line Manager and HR through the appropriate channels. Route Scheduling & Delivery Planning •        Prepare daily and weekly delivery schedules and route plans, sequencing deliveries by customer location, delivery time windows, order priority, vehicle capacity, and driver availability. •        Consolidate deliveries where practicable to improve vehicle utilization and to minimize unnecessary mileage, waiting time, empty running, and avoidable delivery cost. •        Adjust routes and schedules in response to urgent orders, traffic, road conditions, vehicle breakdowns, or customer changes, and communicate delays and revised delivery times to affected customers and internal stakeholders without delay. •        Review completed routes against plan to identify recurring delays, inefficient routing, and missed delivery windows, and apply or recommend improvements. Dispatch Documentation & System Management •        Prepare, verify, process, update, and file dispatch records in the relevant company systems — including delivery notes, dispatch registers, order documentation, proof of delivery (POD), vehicle movement records, and transport documents — ensuring each record is accurate, complete, and traceable to the approved order. •        Process dispatch transactions in the relevant systems within established timelines so that system records reflect actual dispatch and delivery status. •        Ensure signed delivery notes and PODs are returned, checked, matched to dispatch records, and filed in an organized system that allows retrieval on request, and follow up on missing or unsigned acknowledgements. •        Identify and correct documentation errors, missing records, and system discrepancies, and report unresolved discrepancies to the Line Manager. Dispatch Process Management & Improvement •        Monitor the dispatch workflow from order readiness and dispatch authorization through loading, departure, delivery, and confirmation of delivery, ensuring each stage is completed in line with approved procedures. •        Identify bottlenecks, recurring errors, late dispatches, documentation gaps, and failed or incomplete deliveries; investigate root causes and record corrective actions. •        Recommend practical improvements to dispatch procedures, coordination with Stores, Sales, and Finance, and delivery processes, and implement approved changes within the dispatch function. •        Escalate process failures and recurring issues that need management approval, cross-departmental action, or policy change to the Line Manager, and follow up on agreed corrective actions until closed. People Management •        Plan and coordinate the workload of the dispatch team members under the role's direction, setting clear daily expectations on tasks, timelines, quality, and safety. •        Monitor individual and team performance against dispatch targets, give timely feedback, and flag training and development needs to the Line Manager and HR. •        Maintain professional conduct, discipline, and teamwork within the dispatch team, and support new team members through on-the-job orientation on dispatch procedures. •        Escalate disciplinary, grievance, and employee-relations matters to the Line Manager and HR. Recruitment, termination, and formal disciplinary decisions are outside the authority of this role and rest with management and HR. Preparation of Delivery Notes •        Prepare delivery notes promptly against approved orders and dispatch instructions, ensuring they are issued before goods leave the premises. •        Verify product descriptions, quantities, customer name and delivery address, order references, vehicle and driver details, and other required information against the approved order and the goods loaded. •        Obtain the required authorizations and approvals before release where company procedure requires them, and do not dispatch goods without an approved order or dispatch instruction. •        Ensure that the delivery note accompanies each delivery, that customer acknowledgement (signature, name, date, and stamp where applicable) is obtained on delivery, and that copies are retained and filed. •        Correct, cancel, or reissue delivery notes only in line with procedure, with the reason recorded and approval obtained where required. Dispatch Reporting •        Prepare dispatch reports covering: number and status of deliveries; on-time delivery performance; pending, delayed, incomplete, and failed deliveries; vehicle utilization and availability; 3PL performance; delivery documentation and POD status; transport expenditure and cost variances; and dispatch incidents, discrepancies, and corrective actions. •        Submit dispatch reports to the Line Manager at the intervals agreed with management, ensuring figures are accurate, reconciled to dispatch records, and supported by source documents. •        Follow up on pending, delayed, and failed deliveries until they are resolved, and report the outcome and root cause in subsequent reports. •        Maintain records and trend data that support performance review, and raise recurring issues and recommended actions in reports. Transport Costing Management •        Prepare and maintain records of transport costs for company fleet operations and outsourced deliveries, including fuel, mileage, cost per delivery, cost per kilometre, and 3PL charges. •        Monitor and analyze transport expenditure against approved budgets and route efficiency, and report cost variances with explanations to the Line Manager. •        Verify supporting documentation for transport costs (fuel records, trip records, 3PL invoices, and delivery confirmations), and investigate unusual or unexplained cost variances. •        Escalate discrepancies and cost-saving recommendations for review. This role monitors and verifies transport costs; it does not approve budgets, authorize payments, make procurement decisions, or give financial sign-off. ROLE SPECIFICATIONS Minimum Qualifications & Experience •        Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Transport Management, Procurement, Business Administration, or a related field. •        A certificate in logistics, transport, or distribution management is an advantage. •        Relevant experience in dispatch, logistics, distribution, transport coordination, or fleet coordination within a warehouse or supply environment. •        Valid driving licence. •        Proficiency in the company's dispatch or ERP system (to be confirmed by management) and intermediate-to-advanced MS Excel. Key Skills •        Dispatch planning and coordination — able to organize daily dispatch operations to meet delivery commitments. •        Fleet and transport coordination — able to allocate vehicles, track availability and maintenance, and respond to breakdowns. •        Route scheduling and optimization — able to sequence deliveries to reduce mileage, waiting time, and cost. •        Third-party logistics coordination — able to assign work to, monitor, and hold outsourced providers to agreed service levels. •        Documentation and system administration — accurate preparation and processing of delivery notes, PODs, and dispatch records. •        Report preparation and data analysis — produces clear, accurate dispatch and transport cost reports in MS Excel. •        Transport cost monitoring — able to calculate and analyze cost per delivery, cost per kilometre, and fuel consumption. •        Problem-solving and operational decision-making — responds quickly to delays, breakdowns, and customer issues. •        Communication and cross-departmental coordination — works effectively with Stores, Sales, Finance, drivers, and customers. Core Competencies •        Operational Planning & Organization — plans dispatch operations ahead, prioritizes competing deliveries, and keeps work orderly under pressure.

Job Title: Admin / Order Fulfilment Officer Department: Stores & Logistics Reports To: Head of Warehouse and Logistics / Designated Manager Direct Reports: Clerk and General Worker (for order fulfilment activities, as assigned) Location: Nairobi Main JOB PURPOSE To coordinate accurate and timely order fulfilment by managing order processing, reserved orders, picking and packing coordination, dispatch documentation, and fulfilment records. The role ensures that customer and internal orders are processed accurately, outstanding orders are monitored, and the relevant teams are coordinated to meet agreed deadlines. KEY RESPONSIBILITIES A. Order Processing & Fulfilment Coordination ·       Receive, review and process order documentation in accordance with approved procedures and required timelines. ·       Verify order details, item codes, quantities, specifications and any special instructions before fulfilment. ·       Coordinate order picking, allocation, packing and preparation for dispatch with the relevant stores and dispatch teams. ·       Check that picked items and quantities match the order and supporting documentation before handover. ·       Monitor order status and follow up on pending, incomplete or delayed orders. B. Reserved Orders & Stock Allocation ·       Maintain accurate records of reserved orders and ensure allocated stock is clearly identified in the approved system or process. ·       Coordinate with inventory staff to confirm stock availability before committing to fulfilment timelines. ·       Monitor reserved stock and follow up on orders awaiting completion, collection or dispatch. ·       Escalate stock shortages, allocation conflicts and unauthorised changes promptly. C. Dispatch Documentation & Handover ·       Prepare, check and maintain order-related documents, including picking lists, delivery notes and dispatch records, as applicable. ·       Ensure orders are handed over to dispatch with complete and accurate documentation. ·       Coordinate with the Dispatch Officer and relevant teams on delivery priorities, urgent orders and outstanding issues. ·       Maintain traceable records of order release, dispatch handover and any changes or exceptions. D. Order Tracking & Customer/Internal Coordination ·       Maintain an up-to-date tracker of open, completed, delayed and partially fulfilled orders. ·       Communicate order progress, shortages and delays to the appropriate internal teams and escalate issues requiring decisions. ·       Coordinate with Sales/Customer Service and Stores to resolve order discrepancies and fulfilment queries. ·       Support timely resolution of order amendments, cancellations and returns in line with approved procedures. E. Administration, Systems & Reporting ·       Enter and update order information accurately in the relevant system, spreadsheet or register. ·       Maintain organised files and records for orders, dispatches, pending items, returns and related correspondence. ·       Prepare routine reports on order volumes, fulfilment accuracy, pending orders, delays and recurring issues. ·       Protect confidential business and customer information and follow document-control requirements. F. Quality, Compliance & Continuous Improvement ·       Follow approved order fulfilment, stock-handling, safety and housekeeping procedures. ·       Identify recurring processing errors, documentation gaps and workflow bottlenecks and recommend improvements. ·       Report damaged, incorrect or non-conforming items identified during fulfilment and ensure they are referred for assessment. ·       Carry out other related administrative and order fulfilment duties within the scope of the role as assigned by management. KEY WORKING RELATIONSHIPS Internal: Head of Warehouse and Logistics, Inventory & Production Officer, Receiving & QC Officer, Dispatch Officer, Stores, Sales/Customer Service, Finance and Management. External: Customers, delivery partners and service providers, where required and within delegated authority. ROLE SPECIFICATIONS Education & Experience ·       A certificate or diploma in Business Administration, Supply Chain Management, Logistics, Stores Management or a related field. ·       At least 1–3 years of experience in order processing, administration, stores operations, logistics support or a related role. ·       Experience using inventory/order systems and maintaining operational records is an advantage. Knowledge & Skills ·       Order processing, order tracking, picking and dispatch documentation. ·       Accurate data entry, filing, record keeping and report preparation. ·       Basic computer skills, including spreadsheets and relevant business systems. ·       Coordination, communication, prioritisation and follow-up skills. ·       Attention to detail and ability to work to deadlines. Core Competencies ·       Accuracy and attention to detail. ·       Organisation and time management. ·       Accountability and follow-through. ·       Communication and teamwork. ·       Integrity, customer focus and continuous improvement. AUTHORITY & ACCOUNTABILITY ·       Responsible for day-to-day order processing, tracking, documentation and fulfilment coordination. ·       May assign or coordinate tasks for the Clerk and General Worker within approved procedures and delegated authority. ·       Must obtain approval for non-standard order changes, stock adjustments, write-offs, purchases or other decisions beyond delegated authority. ·       Accountable for accurate order records, complete dispatch documentation, timely escalation of fulfilment risks and protection of company information and stock.

1. SCOPE OF WORK The Receiving and Quality Control Officer is responsible for the controlled, accurate and timely receipt, verification, inspection, documentation and recording of all goods entering the company, as well as quality checks on goods received, stored, transferred, processed or prepared for dispatch. The role covers local and imported deliveries, authorised transfers, customer and supplier returns, physical quantity and condition verification, specification checks, discrepancy reporting, preparation of Goods Received Notes (GRNs), system entries, segregation and tracking of damaged or non-conforming goods, and documented handover of accepted goods to designated storage areas. The Officer maintains traceable receiving and quality records, coordinates with Procurement, Imports, Inventory, Finance, Production and relevant teams, and helps ensure that goods are not treated as accepted stock or released for use or dispatch before required checks and approvals are complete. 2. JOB PURPOSE To protect the organization against receiving errors, inventory losses, quality failures, customer complaints and avoidable rework by ensuring that incoming goods are authorised, accurately counted, checked against supporting documents and approved requirements, inspected for visible defects and non-conformities, recorded correctly, and handed over through controlled procedures. The role ensures that discrepancies are reported promptly, affected goods are identified and segregated, GRNs and system records reflect actual accepted quantities, and corrective actions or authorised decisions are followed through. 3. MAIN DUTIES AND RESPONSIBILITIES 3.1 Management and Coordination of Incoming Goods ·   Manage receipt of goods from imports, local procurement, authorised transfers, customer returns, supplier returns and other approved sources. ·   Coordinate delivery schedules with Procurement, Imports, suppliers, transporters and the Stores Supervisor, ensuring receiving space and resources are available. ·   Confirm deliveries are routed through the designated receiving area and supported by purchase orders, delivery notes, packing lists, import documents, return authorisations or other approved instructions. ·   Record delivery arrival details, supplier or source, document references, item details, quantities and receipt status. ·   Prioritise urgent production materials and time-sensitive deliveries in consultation with the Stores Supervisor and relevant departments. ·   Escalate undocumented, unauthorised, unidentified or unexpected deliveries before accepting them into available inventory. ·   Maintain traceability from delivery arrival through verification, inspection, acceptance or rejection, system recording and handover. 3.2 Physical Quantity, Identity and Document Verification ·   Physically count, measure, weigh or otherwise verify delivered goods against authorised purchase orders, delivery notes, packing lists, supplier invoices and other relevant documents. ·   Confirm item descriptions, product codes, sizes, colours, models, quantities, batches, serial numbers, packaging and other identifying details where applicable. ·   Check partial deliveries, outstanding quantities, substitutions, excess deliveries and missing packages, ensuring that accepted quantities are not overstated. ·   For imported consignments, compare available item and quantity details against purchase orders, packing lists, supplier invoices, shipment references and relevant import documents. ·   Verify that required documents, certificates, batch details, expiry dates and product-specific requirements are present where applicable. ·   Document discrepancies promptly and retain supporting evidence, including photographs where appropriate and permitted. ·   Coordinate with Procurement, Imports, Finance and the Stores Supervisor to clarify missing documents and resolve receipt discrepancies. 3.3 Quality Inspection and Specification Checks ·   Independently check goods against approved specifications, samples, product requirements and relevant customer or production requirements. ·   Conduct visual, dimensional, functional or other basic inspections appropriate to the goods and within training and authority. ·   Check for breakage, defects, damage, contamination, deterioration, tampering, incorrect labelling, poor workmanship, missing parts or other non-conformities. ·   Use approved checklists, measuring tools, reference samples and inspection criteria; follow equipment-use and calibration requirements where applicable. ·   Conduct sample-based or full inspections according to product risk, company procedure and supervisor instructions. ·   Request specialist testing or technical assessment when routine checks are insufficient. ·   Record objective inspection findings and coordinate with relevant personnel before a receipt is accepted or goods are released. 3.4 Receipt Processing, GRNs and System Management ·   Manage the receiving workflow from arrival and document checking through physical verification, inspection, acceptance, system processing and handover. ·   Prepare Goods Received Notes (GRNs) for verified and accepted goods in accordance with company procedures and delegated authority. ·   Enter accepted quantities, item codes, descriptions, source references and other required details accurately into Tally or the company’s designated inventory system. ·   Process complete and approved receipts promptly, normally on the same working day, subject to system availability and required approvals. ·   Ensure physical receipt records, GRNs, inspection findings, supplier documents and system transactions agree. ·   Maintain complete and organised records for accepted, rejected, damaged, quarantined, disputed or pending-inspection goods. ·   Correct errors only through authorised procedures and preserve the audit trail for amendments, reversals and adjustments. ·   Coordinate with Finance and Procurement to support matching of purchase orders, goods received records and supplier invoices. ·   Prevent duplicate, omitted, unsupported or unauthorised receipt entries and report suspected irregularities. 3.5 Acceptance, Segregation and Handover to Stores ·   Clearly identify goods as accepted, pending inspection, rejected, damaged, quarantined or awaiting further instructions. ·   Segregate goods requiring verification or approval from accepted goods to prevent accidental use, issue, mixing or dispatch. ·   Coordinate with the Inventory Officer or designated stores personnel to transfer accepted goods to the correct storage area and bin location. ·   Provide handover details, including item descriptions, accepted quantities, GRN references, batch or serial details and special handling instructions where applicable. ·   Obtain acknowledgement of handover where required and follow up on goods awaiting inspection, posting or storage. ·   Coordinate authorised direct deliveries to Production or other departments through the correct documentation and inventory process. ·   Do not treat unverified or non-conforming goods as accepted stock or release them for normal use without required clearance. 3.6 Damaged, Rejected and Non-Conforming Goods ·   Identify and document goods that are damaged, defective, incomplete, contaminated or inconsistent with approved specifications. ·   Label and segregate affected goods promptly in the designated area and prevent unauthorised use, issue or dispatch. ·   Prepare discrepancy, damage or non-conformance reports recording item, quantity, batch/reference, supplier or source, delivery reference, defect, date and supporting evidence. ·   Notify the Stores Supervisor, relevant manager, Quality/Production personnel and Procurement or Imports as appropriate. ·   Track affected goods until an authorised decision is implemented and documented, including acceptance by concession, replacement, supplier return, repair, rework, disposal or another approved outcome. ·   Do not independently approve write-offs, disposals, stock adjustments, supplier claims or final disposition unless formally authorised. ·   Verify that required corrective actions and clearance are documented before affected goods are returned to available stock or released for use. 3.7 Customer and Supplier Return ·   Receive returned goods only against an approved return authorisation, customer return documentation, supplier instruction or other authorised record. ·   Verify the description, quantity, condition and identifying details of returned items against relevant documentation. ·   Record the reason for return, original transaction reference where available, date received, condition, inspection outcome and current status. ·   Inspect returned goods and help distinguish supplier or manufacturing defects from transit damage, handling damage, incorrect picking or other causes. ·   Keep returned goods separate pending inspection and an authorised decision on whether they may return to saleable stock, be repaired, returned to a supplier or be treated as damaged or non-conforming. ·   Coordinate with Sales, Inventory, Finance, Procurement, Production and relevant personnel to process returns and support supplier or customer claims. ·   Track supplier returns until collection, replacement, credit or another agreed resolution; maintain a returns register and escalate unresolved cases. 3.8 In-Process, Stock and Dispatch Quality Checks ·   Carry out scheduled or risk-based checks on selected stock, production materials, work in progress and finished goods where assigned. ·   Verify that picked, packed or dispatch-ready goods match the approved order, specification, quantity and required condition. ·   Check product identification, packaging and labelling before handover for dispatch where assigned. ·   Identify recurring quality issues in storage, handling, production, packing or dispatch and recommend preventive measures. ·   Work with Inventory, Stores, Production and other relevant teams to apply inspection requirements consistently. 3.9 Reporting, Reconciliation and Audit Support ·   Prepare daily, weekly and monthly reports covering deliveries received, quantities accepted or rejected, GRNs processed, inspections, pass/fail results, discrepancies, damaged goods, returns and outstanding actions. ·   Maintain receiving, inspection, non-conformance and returns registers with clear references and status updates. ·   Reconcile receiving records against delivery documents, GRNs, inspection records and system transactions; investigate unexplained differences. ·   Analyse recurring issues by supplier, item, batch, transport arrangement, process or department and recommend corrective or preventive action. ·   File inspection checklists, GRNs, supplier documents, approvals, discrepancy reports and supporting evidence securely for retrieval, invoice verification and audit. ·   Provide records and evidence to authorised management, Finance, Procurement, the Stock Controller and auditors when requested. ·   Immediately escalate critical defects, safety risks, suspected fraud, document manipulation, unauthorised receipts, repeated supplier failures or attempted unauthorised release. 3.10 Corrective Action and Continuous Improvement ·   Follow approved receiving procedures, inspection methods, sampling rules, acceptance criteria and escalation paths. ·   Participate in root-cause analysis, quality reviews, internal audits, stock checks and corrective/preventive action reviews. ·   Track assigned corrective actions and check whether agreed measures have reduced recurrence. ·   Recommend improvements to receiving, storage, handling, packaging, production and dispatch processes to reduce errors, delays, damage and avoidable losses. ·   Report system access issues, record inconsistencies and unauthorised changes; never alter, backdate, conceal or omit findings. 3.11 Team Coordination and Guidance ·   Coordinate with Receiving, Inventory, Stores, Procurement, Imports, Finance, Production, Sales, suppliers and transporters to maintain an effective receiving and inspection workflow. ·   Where assistants or other personnel are assigned, allocate daily tasks and monitor counting, checking, unloading, identification, segregation, documentation and handover activities. ·   Brief and guide relevant staff on verification standards, document requirements, inspection checklists, segregation rules, system workflows and safe handling practices. ·   Monitor accuracy, productivity and compliance within assigned responsibilities; report repeated errors, negligence, training needs or conduct concerns through the appropriate channels. ·   Maintain independent and objective inspection findings while promoting teamwork and accountability. 3.12 Safety, Housekeeping and Security ·   Maintain clean, organised and safe receiving and inspection areas, with goods placed in designated receiving, inspection, quarantine or temporary holding areas. ·   Keep walkways, emergency exits and access routes clear; stack, handle and secure goods in line with weight, packaging and handling requirements. ·   Use required personal protective equipment and follow safe manual-handling and equipment-operation procedures. ·   Keep inspection tools and samples clean, organised and properly stored; report damaged equipment, unsafe deliveries, leaking packages and other hazards promptly. ·   Control access to receiving areas and ensure goods are not removed without the required documentation and authorisation. ·   Comply with company policies and applicable product, health, safety and regulatory requirements. 4. AUTHORITY AND ACCOUNTABILITY ·   May verify quantities, item identity, physical condition and supporting documents; request missing documentation; prepare GRNs and discrepancy reports within approved procedures. ·   May place questionable, damaged or non-conforming goods on hold, label and segregate them, and recommend quarantine, rejection, rework, replacement or further assessment. ·   May coordinate assigned receiving personnel and escalate issues to the Stores Supervisor or authorised manager. ·   Final acceptance exceptions, commercial decisions, write-offs, disposals, stock adjustments and final disposition of non-conforming goods remain with an authorised manager unless authority is formally delegated. ·   Must not release quarantined goods, approve substitutions outside approved procedures, approve unsupported transactions or amend official records without the required authorisation. ·   Is accountable for accurate physical verification and inspection, complete receiving and quality records, timely system entries, prompt discrepancy reporting, correct segregation and documented handover of accepted goods. ·   Must maintain impartial, evidence-based records and must not conceal, minimise, backdate or improperly influence receiving or quality findings. 5. ROLE SPECIFICATIONS 5.1 Education and Qualifications ·   Diploma or certificate in Supply Chain Management, Procurement and Logistics, Stores Management, Quality Control/Quality Assurance, Manufacturing, Engineering, Business Administration or a related field relevant to the company’s products. ·   A relevant bachelor’s degree is an added advantage. ·   Training in inspection methods, quality systems, health and safety or relevant product standards is an advantage. ·   Basic computer literacy and ability to use MS Excel and Tally or equivalent ERP/inventory management software. 5.2 Experience ·   At least 2 years of relevant experience in goods receiving, quality inspection, stores operations, warehouse administration, inventory control, production, manufacturing or logistics. ·   Experience checking supplier deliveries against purchase orders, specifications, samples and delivery documentation. ·   Experience preparing GRNs, recording discrepancies, maintaining inspection/returns registers and following up corrective actions. ·   Experience with imported consignments and import documentation is an added advantage. 5.3 Key Skills ·   Goods receiving and verification, including quantity, item identity, condition and document checks. ·   Quality inspection using checklists, reference samples and appropriate inspection tools. ·   Accurate GRN preparation, system entries, document control and record keeping. ·   Numerical accuracy, counting, measurement, reconciliation and discrepancy identification. ·   Identification, segregation, tracking and reporting of damaged or non-conforming goods. ·   Report preparation, analysis of recurring issues and follow-up of outstanding receipts and corrective actions. ·   Proficiency in Tally or equivalent ERP/inventory software and MS Excel. ·   Coordination with Procurement, Imports, Inventory, Finance, Production, suppliers and transporters. ·   Team coordination, work allocation and coaching where applicable. ·   Safe handling, organisation, housekeeping and compliance with procedures. 5.4 Core Competencies ·   Accuracy and Attention to Detail — verifies quantities, item identity, physical condition, specifications and documents before recording or releasing goods. ·   Accountability and Integrity — records actual receipt and inspection outcomes honestly and follows approval controls. ·   Organisation and Planning — coordinates deliveries and prioritises receiving and inspection activities to minimise delays. ·   Analytical Problem-Solving — investigates shortages, excess deliveries, damage, defects and documentation errors. ·   Process Discipline — follows receiving procedures, acceptance criteria, authorisation requirements and document workflows. ·   Collaborative Professionalism — works constructively with internal departments, suppliers and transporters while maintaining independent quality judgement. ·   Teamwork and Leadership — guides assigned personnel and promotes consistent standards where applicable. ·   Safety Consciousness — maintains safe handling, secure segregation and good housekeeping. ·   Continuous Improvement — recommends practical measures to reduce receiving errors, repeat defects, delays and losses. 6. WORKING RELATIONSHIPS Internal: Warehouse & Operations Manager, Stores Supervisor, Inventory Officer, Stock Controller, Procurement, Imports, Finance, Production, Sales and other relevant departments. External: suppliers, transporters, service providers and other authorised parties. 7. PERFORMANCE EXPECTATIONS ·   Accuracy and completeness of physical verification, inspection findings, GRNs and system entries. ·   Timeliness of receipt processing and handover of accepted goods. ·   Prompt identification, segregation and escalation of discrepancies and non-conforming goods. ·   Completeness and traceability of receiving, inspection, damage and returns records. ·   Effective follow-up of pending inspections, discrepancies, returns and corrective actions. Compliance with receiving, quality, safety, security and authorisation procedures

Job Title:Business Development Executive Department: Sales and Showroom Operations Location / Workstation: Showroom and field Reports to: Managing Director Direct reports:None Job Purpose The Business Development Executive is responsible for generating sales leads, converting walk-in and referred clients, and building strong customer relationships by leveraging the showroom as a primary customer engagement and conversion point. This role works closely with the Customer Success Team to ensure all client specifications are accurately captured, production-ready, and delivered within agreed timelines. Beyond managing existing client opportunities, the Business Development Executive also plays a key role in creating market demand, identifying and engaging new customer segments, and securing new projects or business partnerships that contribute to the company’s long-term growth. Key Responsibilities / Duties / Tasks Establish and engage with new clients in a professional manner, leveraging expert product knowledge to effectively convert them into paying customers. Identify and approach potential clients in sectors like interior design, architecture, real estate, and corporate procurement, expanding the client base through networking and outreach. Qualify and follow up on leads from various channels (walk-ins, social media, referrals, campaigns), guiding them to close deals. Prepare and present tailored quotations, proposals, and presentations based on client needs, ensuring alignment with product offerings and budgets. Lead negotiations and manage the sales process from initial contact through to contract agreement. Maintain accurate records of leads, opportunities, and client profiles in the CRM system, ensuring timely updates and follow-ups. Collaborate with the Customer Success Team Lead to ensure a smooth client onboarding process and provide timely updates and post-sale support. Work closely with the showroom and logistics teams to ensure accurate order entry, fulfillment timelines, and on-time delivery, proactively addressing potential issues. Build and maintain strong relationships with existing clients, focusing on fostering repeat business and generating referrals. Monitor client feedback and escalate concerns to relevant departments to ensure high levels of customer satisfaction. Conduct site visits as needed to offer consultations, assist with product recommendations, or resolve client issues. Stay informed about competitors, market trends, and industry pricing to maintain the company’s competitive edge. Regularly update product knowledge to offer clients expert advice on features, customization, and design options. Participate in cross-functional planning meetings to ensure alignment with company goals and customer expectations. Support the marketing team in campaigns, product launches, open days, and exhibitions to generate awareness and business growth. Assist in showroom merchandising, product displays, and maintaining showroom cleanliness to enhance customer experience. Identify new market segments or customer types to generate fresh business opportunities and revenue streams. Provide management and product development teams with insights based on customer feedback and market analysis to improve product offerings and customer satisfaction. Job Dimensions: Financial Responsibility: Contributes directly to monthly and quarterly revenue targets. Advises on discounts and promotional pricing within pre-approved margins. Assists in tracking payment status and ensuring timely collections in coordination with the Customer Success team. Working Conditions: Primarily based at the showroom with regular field visits to client sites, vendor meetings, or events. High level of collaboration with internal teams: customer success, logistics, and showroom operations. Job Competencies (Knowledge, Experience and Attributes / Skills). Academic Qualifications Diploma or bachelor’s degree in Sales, Marketing, Business Administration, Interior Design, or related field. Professional Qualifications / Membership to professional bodies CRM or Sales certification (preferred). Training in customer service or interior solutions (an added advantage) Work experience required. 5 years in business development or showroom sales, ideally in furniture, interior products, or home improvement sectors. Functional Skills: Behavioural Competencies/Attributes: Lead generation and conversion Sales presentations and negotiation CRM and pipeline management Client needs analysis and product knowledge Coordination across departments Time and task management Client-first, solutions-oriented mindset Professional, personable, and persuasive Excellent communicator and team player Proactive problem-solver Strong follow-up and organizational habits Adaptable to changing needs and high-pressure situations

Our client is hiring a Business Development Executive to drive sales, secure event bookings, and grow corporate partnerships. You will focus on building relationships with corporate clients, event planners, and suppliers while securing large-scale bookings, catering contracts, and group reservations. Requirements: Diploma/Degree in Hospitality, Business, Marketing, or related field 2–3 years experience in business development or sales Hospitality / events / F&B experience is an advantage Strong networking & client relationship skills Excellent negotiation & communication skills Target-driven, resilient, and highly organized with a deep commercial awareness of the local dining landscape.

Job Title: Sales Executive – IT Solutions Location: Nairobi, Westlands Job Type: Full-Time About Us: We are a fast-growing IT startup focused on delivering cutting-edge technology solutions within the Real Estate space, including mobile apps, web platforms, and cloud-based services and IOT hardware. As we expand our market presence, we’re looking for a driven and dynamic Sales Executive to join our team. This role is essential to driving growth by identifying new business opportunities, nurturing relationships with clients, and closing deals. Key Responsibilities: Identify and Develop New Business Opportunities: Proactively source and qualify potential clients through networking, cold calling, social media outreach, and market research. Client Relationship Management: Build and maintain strong relationships with key decision-makers to understand their business needs and recommend tailored IT solutions. Sales Presentations and Demos: Present our products and services to prospective clients through presentations, product demos, and proposals, showcasing the value our technology can bring to their business. Sales Cycle Management: Manage the entire sales process from lead generation to closing deals, ensuring that each step is handled efficiently and professionally. Market Research and Insights: Stay updated on industry trends, market developments, and competitor activities to refine sales strategies and identify new opportunities. Collaborate with Internal Teams: Work closely with marketing, product development, and technical teams to ensure that client feedback and market insights are incorporated into product offerings. Sales Targets and Reporting: Meet or exceed sales targets set by the company and provide regular sales forecasts and reports to management. Qualifications: Education: Bachelor’s degree/Diploma in Business, Sales and Marketing, IT, or a related field. Experience: 2-4 years of sales experience, preferably in Real estate, IT, SaaS, or related industries. Skills: Strong understanding of Real Estate, Loans and or SaaS, and digital solutions. Proven track record of meeting or exceeding sales targets. Excellent presentation, negotiation, and communication skills. Ability to manage complex sales cycles and build strong client relationships. Self-motivated, goal-oriented, and capable of working independently or as part of a team. Preferred: Experience in selling tech solutions such as real estate, Internet services, loans, ecommerce , web applications, mobile apps, or cloud services. Familiarity with CRM tools such as Salesforce, ZohoCRM, or similar platforms. Knowledge of software development cycles and how technology can address client pain points. What We Offer: Base Salary and commission structure. Opportunities for career growth in a rapidly expanding startup. Flexible work environment. Continuous learning opportunities through mentorship and industry events. A collaborative and innovative work culture where your contributions matter

We’re an up-and-coming IT startup looking for a Junior Full Stack Dev who’s ready to dive deep into both the front end and back end. If you’ve got mad skills in Node.js, you dream in MongoDB, and you can code an app in Android and iOS with your eyes closed, this might just be your dream gig. Bonus points if you're comfy in PHP and Python too – we want a jack-of-all-trades, ready to ship some serious code. What You’ll Be Doing: Full Stack Domination: You’ll be coding everything from slick front-end UI/UX to backend API magic. Your code will be the glue holding everything together. Node.js Warrior: Handle the backend like a boss with Node.js. You’ll be crafting APIs, building RESTful services, and more. MongoDB Master: Work your magic with databases, making sure data is smooth, accessible, and secure. MongoDB is your kingdom. Mobile App Pro: Got Android and iOS chops? Perfect. You'll be jumping into app development, creating dope experiences for mobile users. PHP & Python Vibes: One day you’re working with PHP, the next it’s Python. We expect you to be fluid and fearless when it comes to languages. Collaborate & Elevate: You’ll be working with the senior devs, soaking up all the skills, and eventually dropping some wisdom yourself. Teamwork makes the dream work. Debugging Hero: You won’t let a bug mess with our flow. Squash them like a pro, making sure our codebase is clean and fast. Must-Have Skills (Your Starter Pack): Node.js: You know your way around, can build APIs, and you're comfortable with Express.js and Angular. MongoDB: Databases aren’t scary. You can handle NoSQL like a pro and you know how to get data in and out quickly. Android & iOS Dev: You’ve got some solid experience building and shipping mobile apps, or at least you're eager to flex those muscles. PHP/Python Combo: You’re versatile AF – we’re looking for someone who can jump from PHP to Python without breaking a sweat. Android & iOS Dev: Git isn’t just something you read about. You live and breathe it. PRs, branches, commits, you know the drill. Problem Solver: You don’t just slap Band-Aids on problems, you dig deep and come up with the smoothest solutions. You’re the Real Deal If: You’ve got some personal projects or contributions to open source. Show us your GitHub – we wanna see what you’ve built! You know how to work with APIs and can integrate them seamlessly. You’re always learning the newest tools, frameworks, and languages. Staying ahead of the game is key. What’s in It for You: A spot in a fast-paced, dev-heavy environment where you’ll grow quickly. Mentorship from senior devs who’ve been in the game long enough to pass down serious knowledge. Flex work options (remote, hybrid – we got you!). Work with a team that’s all about pushing boundaries and making great stuff happen.

Role purpose To Supervise the final cutting of dried fruit into specified sizes, meeting output targets while protecting product quality, maximising saleable recovery and controlling cutting losses. Key Roles & Responsibilities. Cutting Plan and Target Delivery. Daily cutting requirements confirmed against Production instructions and customer specifications. Labour, equipment, tools and approved dried-fruit batches prepared before start-up. Hourly output monitored, with bottlenecks addressed and risks to downstream packing schedules escalated. Cut Size and Product Consistency. Approved cut dimensions, tolerances and product form communicated to operators. Set-up and first-off pieces checked before full production; samples checked regularly during the shift. Out-of-size product segregated and adjustments made promptly, with disposition agreed by QA. Saleable Recovery and Loss Control. Dried-fruit input, acceptable cut output, offcuts, fines, rejects and work in progress recorded and reconciled by batch. Excessive fragmentation, sticking and cutting losses investigated. Offcuts and nonconforming product kept separate; rework or alternative use follows QA-approved instructions. Equipment and Cutting Tool Readiness. Cutters, blades, guards and workstations checked before use. Correct settings and authorised adjustments maintained for the product. Damaged or worn blades reported and controlled; equipment faults escalated to Maintenance. Cleaning, clearing jams and blade changes follow safe isolation procedures. Team Supervision and Productivity. Operators assigned clear output and quality targets. Staffing, workflow, breaks and handovers coordinated to maintain steady throughput. Operators trained in safe cutting, product handling and defect recognition. Performance reviewed using saleable output alongside quality and loss levels. Hygiene and Foreign Material Control. QA-approved hygiene and handling controls maintained for exposed dried fruit. Blades, tools and components accounted for, with damaged or missing items escalated immediately and affected product isolated. Product protected from contamination and unnecessary exposure before transfer to packing. Traceability and Downstream Handover. Batch identity maintained from dried-fruit receipt to cut-product handover. Containers correctly labelled and different lots controlled to prevent unintended mixing. Daily output, size defects, losses and downtime reported. Accepted product handed over to the next stage under agreed QA and Production controls. Other Special Requirements Hands-on supervision of the final cutting stage, with close coordination with QA, Maintenance and packing. Key measures saleable cut output, dimensional conformity, cutting recovery, fines and offcut losses, downtime, labour productivity and batch reconciliation. Key Job Requirements Certificate or diploma in Food Science, Food Technology, Production Management or a related discipline. At least two years in food processing or production, with team supervision experience; dried-fruit handling or cutting experience is an advantage. Ability to follow size specifications, supervise cutting equipment and calculate recovery. Disciplined hygiene and blade control Strong attention to detail. Practical leadership and timely escalation.

Role purpose Lead the peeling and slicing section to meet production targets while achieving high usable-fruit recovery, low avoidable wastage and consistent preparation quality. Key Roles & Responsibilities Section Planning and Target Delivery. Daily production plan translated into hourly peeling and slicing targets and manpower requirements. Workstations, tools and fruit supply prepared before start-up. Actual output tracked against plan; bottlenecks addressed and likely shortfalls escalated promptly. Peeling Quality and Fruit Recovery. Peeling methods demonstrated and monitored to remove skin and defects without unnecessary loss of usable flesh. Fruit handling and trimming practices checked regularly. Excessive peeling and flesh left on stones investigated; operators coached to improve recovery without compromising quality. Slicing Consistency and Product Flow. Fruit cut to approved thickness, size and presentation requirements. Slicing consistency checked throughout the shift and incorrect methods corrected early. Prepared fruit transferred promptly to the next stage with lot identity preserved and unnecessary delays avoided. Yield and Waste Control. Section input, acceptable prepared-fruit output, waste and any work in progress weighed and recorded on a consistent basis. Recovery measured against agreed targets appropriate to fruit condition and variety. Waste reviewed for recoverable flesh; abnormal losses investigated and reported. Team Allocation and Productivity. Peelers, slicers and support staff deployed according to workload and skill. Individual and team productivity monitored fairly alongside quality and recovery. Attendance, breaks and handovers coordinated to sustain output. New staff trained and underperformance addressed through practical coaching. Food Safety and Safe Working. QA-approved hygiene, sanitation, knife handling and foreign-material controls enforced. Tools checked and accounted for; damaged tools removed from use. Fruit protected from contamination, and suspect product segregated and escalated to QA. Workstations and waste removal maintained to agreed standards. Reporting and Continuous Improvement. Hourly output and daily section recovery, waste, labour productivity and downtime reported. Supply interruptions, equipment faults and quality issues escalated promptly. Improvements to layout, work methods and training implemented with Production and QA to reduce loss and meet targets. Other Special Requirements Continuous factory-floor supervision and hands-on coaching are required. Key measures Acceptable prepared-fruit output, target achievement, usable-fruit recovery, avoidable waste, slicing consistency and labour productivity. Recovery targets must use an agreed section-specific calculation. Role Requirements Certificate or diploma in Food Science, Food Technology, Production Management or a related discipline. At least two years in food processing or fruit preparation, with experience supervising manual production teams. Practical peeling and slicing knowledge. Ability to calculate recovery and track hourly output Strong team leadership Attention to quality and confident reporting of shortfalls.

Role purpose To Supervise fruit receiving, weighing, sorting and ripening to provide Production with correctly identified, accepted fruit at the required ripeness and quantity. Key Roles & Responsibilities Receiving and Truck Unloading. Truck arrivals and unloading coordinated with Procurement, Production and QA. Fruit handled carefully to prevent bruising and contamination. Supplier, delivery and lot details checked; unloading teams organised to minimise delays and fruit exposure. Weighing and Intake Reconciliation. Gross, tare and net weights recorded accurately using verified scales and agreed procedures. Accepted, rejected and held quantities reconciled against each delivery. Weight discrepancies investigated and escalated before intake records are finalised. Incoming Fruit Sorting and Segregation. Sorting teams apply QA-approved acceptance criteria for maturity, damage, decay and foreign material. Accepted, rejected and held fruit clearly segregated and labelled. Suspect deliveries referred to QA; quality hold and release decisions remain with QA. Ripening Chamber Management: Chambers loaded by compatible fruit type, maturity and lot. Approved ripening procedures followed, including specified temperature, humidity, ventilation and treatment settings. Chamber conditions and fruit ripeness checked and recorded; deviations escalated promptly to Production, QA and Maintenance as appropriate. Team Supervision and Hygiene. Receiving, weighing, sorting and ripening teams assigned clear duties and targets. Attendance, handling practices, hygiene and housekeeping monitored. Safe stacking, clear access routes and chamber entry procedures enforced. Shift handovers identify stock status, holds and outstanding issues. Other Special Requirements Hands-on role covering receiving areas and ripening chambers. Key measures: weighing accuracy, stock reconciliation, traceability, ripening losses, receiving turnaround and timely supply of fruit at the required ripeness Job Requirement Certificate or diploma in Food Science, Food Technology, Agriculture, Horticulture, Production Management or a related discipline. At least two years in fresh produce receiving, packhouse operations, ripening or food processing, with experience leading a team. Knowledge of fruit maturity and handling; accurate weighing, stock records and basic calculations; clear communication, organisation and prompt escalation of problems.

1. Role Summary & Work Environment The role requires a strong factory-floor presence, practical troubleshooting ability, and complete ownership of equipment reliability. The officer must coordinate closely with Production and QA, respond to urgent breakdowns, and support agreed shift or on-call arrangements. Maintenance activities must be meticulously planned around production requirements while preserving essential servicing schedules and safety checks. 2. Major Tasks and Key Result Areas • Maintenance Planning and Equipment Readiness Develop and implement preventive maintenance schedules for processing lines, dryers, cold rooms, ETP, boiler, and associate electrical, mechanical, water, and steam systems. Complete daily inspections to identify defects early and prioritize corrective work. Coordinate maintenance shutdowns with Production to ensure equipment readiness and minimize operations disruption. Keep equipment registers, service histories, and maintenance records accurate and current. • Breakdown Response and Equipment Reliability Diagnose equipment faults promptly and complete repairs within the officer’s competence and authorization. Escalate breakdowns affecting production, food safety, or personnel safety immediately, giving clear updates on production impact and expected restoration time. Arrang for specialist support where specialized technical knowledge is required. Investigate root causes of significant or recurring failures and implement effective corrective actions. Test equipment and formally hand it back to Production after maintenance, obtaining QA clearance where required. • Processing Lines, Dryers and Cold Room Maintenance Maintain processing equipment, conveyors, motors, gearboxes, bearings, drives, and controls to support consistent production output. Service dryer heating, airflow, fans, and temperature controls to deliver reliable drying performance. Inspect and service cold room refrigeration systems, insulation, doors, seals, drainage, alarms, and temperature controls. Address deviations promptly in coordination with Production and QA to protect product quality and storage conditions. • Boiler, ETP and Utilities Management Supervise the Boiler Operator and monitor boiler operations, servicing, water treatment, steam distribution, condensate return, and safety devices. Maintain ETP pumps, blowers, dosing systems, and associate equipment to support effective treatment; escalate and resolve operating deviations with responsible personnel. Maintain water supply, treatment, recycling, and other vital factory utilities. Schedule required regulatory or compliance inspections and specialist servicing, close out findings, and retain clear records. • Maintenance Safety, Hygiene and Food Safety Controls Apply strict safe isolation, lockout or tagout (LOTO), and relevant permit-to-work procedures during all maintenance tasks. Keep machinery guards, interlocks, and emergency stops fully functional; isolate and escalate unsafe equipment immediately. Carry out maintenance activities in line with QA-approved hygiene and food safety procedures, including tool or component accountability, using food-grade lubricants, contamination prevention, and post-maintenance cleaning. Return equipment to service only after required safety and hygiene check-offs are complete. • Spare Parts, Contractors and Team Coordination Identify critical spare parts, maintained minimum stock levels, and raised procurement requests early to prevent avoidable downtime. Keep maintenance tools and workshop stores well-organized, safe, and controlled. Provide clear priorities and technical guidance to the Boiler Operator and assign maintenance personnel. Coordinate, supervise, and assess contractors and equipment suppliers for quality of work. Train operators in basic equipment care, routine checks, and early fault reporting mechanisms. Support new equipment installation and commissioning projects as required. • Maintenance Performance, Cost Control and Continuous Improvement Monitor and report on key performance indices including equipment uptime, breakdown frequency, downtime hours, repair turnaround, preventive maintenance completion, and maintenance costs. Investigate energy, fuel, and water losses, including steam leaks and inefficient equipment operation. Implement practical improvements to increase reliability, extend equipment life, and reduce overall operating costs. Communicate outstanding defects, critical risks, and overdue maintenance to management alongside clear action plans. 3. Key Performance Measures (KPIs) ·       Equipment availability and overall uptime ·       Unplanned downtime and repair turnaround time ·       Preventive maintenance completion rate versus schedule ·       Incidence of repeat breakdowns or recurring failures ·       Critical spare parts availability and stock-out minimization ·       Maintenance expenditure control against budget ·       Timely closure of safety-related defects and QA compliance findings 4. Job Specification & Qualifications Diploma or higher qualification in Mechanical Engineering, Electrical Engineering, Mechatronics, Plant Maintenance, or a related engineering discipline. At least three (3) years of relevant industrial maintenance experience, preferably within food processing or a similar structured manufacturing environment. Demonstrated experience maintaining production machinery and utilities, with working knowledge of dryers, refrigeration systems, boilers, pumps, motors, and effluent treatment plants (ETP) Proven ability to develop preventive maintenance schedules, diagnose technical faults, interpret manuals and engineering drawings, maintain accurate technical records, and manage critical spare parts stocks. Strong understanding of safe equipment isolation, lockout/tagout procedures, maintenance-related contamination risks, and hygienic working practices within a food factory environment. Ability to supervise the boiler operator and assigned technicians, effectively manage external contractors, and communicate technical equipment risks clearly to Production teams and senior management. Proactive, organized, dependable, and calm under operational pressure, with strong follow-through and a practical approach to resolving recurring equipment challenges

Job Title: Stores Supervisor Department: Stores & Production Reports To: Stores & Logistics Manager Direct Reports: Driver | Dispatch Assistant | Stores Assistant I | Stores Assistant II | Production Team Leader Indirect Reports: Production Assistant, Production Clerk Job Grade: Supervisory Scope of Work: Daily supervision, execution management, and people performance ownership for all stores, dispatch, and production operations. The Supervisor ensures that the policies, standards, and plans set by the Manager are implemented correctly, accurately, and on time every day, without exception. Beyond operational execution, the Supervisor owns the full performance cycle for all direct reports from setting KPIs and goals at the start of each cycle, through to conducting formal appraisals at the close and is personally accountable for the development, conduct, and performance of every person under direct supervision. JOB PURPOSE To ensure that all stores, dispatch, and production activities are executed accurately and on time through direct, hands-on supervision of the operational team, while owning the full performance management cycle for all direct reports and enforcing all stores policies and standard operating procedures across the department. The Stores Supervisor owns daily execution from morning briefing to end-of-day reporting and is personally accountable for stock removal accuracy, dispatch integrity, production quality, bin card compliance, stock take planning, sample and gifts management, SOP compliance, and the structured development, goal setting, and formal appraisal of every person under direct supervision. MAIN DUTIES AND RESPONSIBILITIES Daily Task Assignment & Team Briefing •       Receive all incoming orders each morning and assign them to the correct team members based on order priority, staff skills, and availability ensuring no team member is idle and all work is covered. •       Conduct a structured morning briefing with the full team each day: communicate the day's order priorities, production jobs, any special instructions from the Manager, and safety or compliance reminders. •       Prepare and issue production job cards for all conversion orders, ensuring each card specifies the correct client, product, quantity, specifications, and target completion time before the team begins. •       Monitor workload throughout the day, reallocating team members when bottlenecks arise or priorities shift, ensuring all commitments remain achievable. Stock Removal Accuracy & Dispatch Verification •       Verify every order removal personally before it leaves the shelves; confirming the correct product, correct quantity, and correct variant against the authorized Delivery Note and Sales Order. •       Conduct pre-dispatch verification for every outgoing order: physically counter-check items staged in the dispatch yard against the Delivery Note and Sales Invoice before authorizing loading. •       Enforce the dispatch schedule: all confirmed orders must be picked, verified, and staged at least 20 minutes before the scheduled departure time. •       Communicate immediately with the Stores & Logistics Manager when any order cannot be dispatched on time providing the reason and a proposed solution, not a problem alone. •       Coordinate delivery routes with the Stores & Logistics Coordinator and Driver to ensure efficient sequencing and on-time client delivery. Stock Take Planning, Coordination & Execution •       Plan, schedule, and coordinate all monthly full physical stock counts and weekly cycle counts by category, ensuring the team is briefed, adequately assigned, and the count is completed accurately within the agreed timeframe. •       Brief all team members participating in stock takes on counting methodology, zone assignments, and documentation requirements before each count begins. •       Supervise the stock count in progress, ensuring accuracy of counting and resolution of discrepancies identified during the count before results are submitted to the Stock Controller. •       Receive the Stock Controller's variance report and immediately investigate discrepancies within the Supervisor's area of oversight, reporting findings and corrective actions to the Stores & Logistics Manager. Sample Management & Oversight •       Maintain active oversight of all sample movements; dispatched, pending return, and returned ensuring every sample is tracked in the sample log at all times. •       Enforce the rule that no sample leaves the stores without a system entry (Material Out) raised by Stores Assistant I and without the Supervisor's authorization. •       Follow up proactively on outstanding sample returns that have exceeded the agreed return timeline, escalating persistent non-returns to the Stores & Logistics Manager. •       Ensure returned samples are assessed against condition standards before re-entry into stock, rejecting any item that has deteriorated below an acceptable standard. Gifts Planning, Coordination & Dispatch •       Plan and coordinate all client and partner gifts dispatches proactively. Begin annual gift planning at least 30 days before the anticipated dispatch period, coordinating quantities, recipient lists, packaging requirements, and dispatch scheduling with the Stores & Logistics Manager. •       Maintain a Gifts Dispatch Register covering all gifts sent, recipient names, quantities, dispatch dates, and documentation, updated after every dispatch and submitted to the Stores & Logistics Manager monthly. •       Ensure all gift dispatches are processed with the correct system entries (Tally) and documentation, including authorization from the Manager, before release. •       Alert the Manager immediately if gift stock is insufficient to meet planned dispatch requirements, with sufficient lead time to enable replenishment. Production Floor Supervision & Quality Compliance •       Supervise the production team throughout the working day, monitoring output pace, quality, and adherence to job card specifications, and intervening immediately when any deviation is identified. •       Inspect all finished production items before sign-off: personally verify that every item meets the client specification on the job card. No non-conforming item is passed to stores for dispatch. •       Ensure all stock transferred to the production floor is accompanied by the correct job card and documentation before the production team begins work. •       Make correct voucher entries in Tally for all conversion jobs and external branding assignments, and ensure completed converted goods are fully documented on return to stores. Stores Policies, SOPs & Operational Compliance •       Take personal accountability for the implementation, communication, and enforcement of all stores policies and standard operating procedures (SOPs) across the entire team; every staff member under the Supervisor's oversight must know, follow, and be held to each applicable SOP. •       Conduct structured SOP induction for every new team member before they work independently, and provide refresher briefings for the full team whenever a policy or procedure is updated, amended, or introduced by the Manager. •       Carry out weekly SOP compliance spot checks across all stores, dispatch, and production functions; verifying adherence to FIFO, stock removal procedures, bin card protocols, documentation standards, and production job card requirements and recording findings in the weekly report to the Manager. •       Identify any SOP gap, ambiguity, or breach and escalate immediately to the Stores & Logistics Manager with a written account of the finding, the staff member involved, and the corrective action taken or proposed. •       Ensure the stores environment, production floor, and dispatch yard meet all housekeeping, health and safety, and physical organization standards at all times treating any deviation as a compliance failure requiring immediate correction. •       Reinforce a culture where standards are non-negotiable. No team member operates outside a defined procedure without prior written authorization from the Manager. Bin Card & Documentation Compliance Enforcement •       Enforce bin card discipline across the entire team through daily spot checks; every stock removal must be entered on the bin card on the same transaction, without exception. •       Conduct random documentation audits throughout the week, verifying that Delivery Notes, Sales Orders, sample records, and production logs are correctly completed, signed, and ready for filing. •       Escalate any bin card discrepancy, FIFO breach, or documentation irregularity to the Stores & Logistics Manager that cannot be resolved at operational level. •       Ensure that all daily stores documentation is complete, filed, and submitted to the Stores & Logistics Coordinator within 24 hours of the transaction. Performance Cycle Management — KPI Setting, Goal Setting & Formal Appraisals •       Own the full performance management cycle for all direct reports; set documented KPIs and performance goals with each direct report at the beginning of every performance cycle, in alignment with the department objectives set by the Stores & Logistics Manager. •       Conduct formal one-on-one performance reviews with each direct report using documented evidence from daily reports, dispatch records, production logs, and weekly observations; scoring performance against the agreed KPIs and recording findings in the appraisal system. •       Prepare formal appraisal documentation for each direct report at the close of every performance cycle, submitting completed forms to the Stores & Logistics Manager for validation and sign-off before submission to the HR Department. •       Recommend salary reviews, grade progressions, or additional training investment to the Stores & Logistics Manager based on completed review cycle evidence. Daily & Weekly Reporting •       Submit a written daily, weekly and monthly operational report to the Stores & Logistics Manager by end of each working day covering; orders dispatched, production completed, stock issues, team conduct, SOP compliance observations, and any outstanding matters. •       Report immediately to the Stores & Logistics Manager any critical operational failure; dispatch error, missing stock, production quality failure, SOP breach, or team conduct issue with full context, facts, and corrective action already initiated. •       Maintain a written issues and actions log for all outstanding matters: every unresolved issue from a daily or weekly report must have an owner, a timeline, and a status update in the following day's report until closed. Coaching, Development & Team Conduct •       Conduct structured weekly coaching sessions with each direct report, providing specific, actionable feedback on performance observed during the week; both positive reinforcement and corrective guidance and logging the session and outcome. •       Support the onboarding and initial training of new team members: brief them on all SOPs and procedures, supervise their early work closely, and confirm readiness to the Stores & Logistics Manager before they are permitted to work independently. •       Monitor attendance, timekeeping, and conduct for all direct reports — documenting concerns with specific dates, incidents, and observed behaviours, and reporting formally to the Stores & Logistics Manager before any disciplinary process is initiated. ROLE SPECIFICATIONS Minimum Qualifications & Experience •       Diploma or Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field. •       Minimum 4 years of experience in a warehouse, stores, or production environment — with at least 2 years in a supervisory role with direct people management accountability. •       Demonstrated experience in conducting performance reviews and setting team KPIs. •       Proficiency in Tally or equivalent warehouse management software. •       Working knowledge of stores management SOPs, FIFO principles, and documentation controls. Key Skills •       Strong operational coordination — able to manage simultaneous dispatch, production, and receiving activities without losing accuracy. •       People performance management — capable of setting goals, conducting structured reviews, and managing performance formally and fairly. •       High precision in documentation verification, picking accuracy confirmation, and production sign-off. •       Clear, direct communication — capable of briefing the team concisely and escalating issues to the Manager with full context. •       Planning and scheduling skills for stock takes, gifts coordination, and production job card management. •       SOP enforcement discipline — implements standards consistently and holds the team to them without exception. •       Proficiency in Tally for voucher entries, manufacturing journals, and sample management. Core Competencies •       Hands-On Leadership — present on the floor and visible to the team throughout the working day. •       Accountability — takes full ownership of daily execution outcomes and team performance without deflecting to others. •       Performance Management Ownership — sets goals, reviews them formally, coaches consistently, and documents everything. •       SOP Discipline — enforces procedures and policies uniformly, without selective application or exception-making under pressure. •       Proactive Planning — manages stock takes, gifts coordination, and sample oversight before they become urgent. •       Coaching Mindset — corrects errors on the spot, explains why, and follows up to confirm the lesson has been applied. •       Accuracy — personally verifies every order before it leaves the stores. Every. Single. One. Client Focus — understands that a dispatch error is not just an internal failure; it is a client experience failure.

Job Title: Stores and Logistics Coordinator Report to: Stores and Logistics Manager & Stores Supervisor  Role Purpose: The job holder will be responsible for doing clerical and documentation relating to stores operations duties like, raising Delivery notes, following up on the sales invoice, receiving stocks in the system, system stock reconciliation, material in and out samples and filing and reporting on stores transactional documents and system stocks. Order Processing Raising of Delivery Note as per the approved sales order in the system and ensure timely coordination with Accounts department Initiate removal of items based on the sales order and delivery note and assign duty to relevant Stores Clerk Verification of items based on the delivery note and invoice Checking the orders in the dispatch yard with the Delivery Notes & Sales Invoice before handing over the same to Stores Supervisor for counter checking. Receive goods returned, make entries in the system and raise a credit note and prepare an incident report for counterchecking with the stock controller and filing and sharing with the Stores and Logistics Manager. Receiving stocks in the system, raising and reconciling Goods Received Note (GRN) in liaison with Accounts department and ensuring that all new inventory (for imports and local purchases) is received as ordered by the company. Raising Manufacturing Journal in the system for products transferred from main stores to production floor to provide finished stock for invoicing purposes i.e. branded items. Ensure that all the items that were taken to production floor are received back with the specifications mentioned on the job card, assessed for quality and recorded in consultation with the Stores and Logistics Manager and Stores and Logistics Coordinator to ensure the correct items are received and properly recorded. Participate in monthly stock takes and random weekly stock takes, analyzing reports and addressing variances. Tracking expiry of goods and inform accordingly of product movement. Dispatch, Deliveries, Logistics and Reports Generating and submitting reports including dispatch reports and pending orders and proposed action plans Updating and submitting stock related reports, delivery notes summary and invoices, return from customers on a daily, weekly and monthly basis Coordinating dispatch and delivery logistics by establishing and advising on the appropriate route plans for all outsourced transport; upcountry and Mombasa deliveries. Verifying items before dispatch to ascertain accuracy as per the sales order and sample request from clients Undertake removal of orders from the shelves based on delivery notes and sales order. Procurement Raise purchase requests for all production and local stock items; labels, machine maintenance needs, linen, toiletries etc. Preparing and submitting purchase requests for out-of-stock items as per the minimum re-order levels set in the system for imports and local purchases to the Stores & Logistics Manager. Process and facilitate all purchases and delivery of office supplies and production requirements Undertake and manage the local procurement for office supplies and consumables ensuring items are supplied to user departments within the timelines agreed and at lowest cost possible. Monthly reporting on procurement operations, consumption and requisitions to the management and possible recommendations if any Performing any other duty assigned MINIMUM QUALIFICATIONS A Diploma in Procurement Management or Warehouse and Logistics or a related field A degree in Procurement or supply chain management or CIPS would be an advantage A minimum of 2-3 years’ experience in a similar role or a relevant position Product knowledge in the hospitality industry would be advantageous Knowledge quality management systems and related legislation such as OSHA, NEMA Hands on experience with warehouse management software and databases like Tally system REQUIRED SKILLS AND COMPETENCIES Leadership skills and ability to manage staff Strong decision making and problem-solving skills Excellent communication skills Delegating skills Industry knowledge and experience Business acumen Excellent written and verbal communication skills Strong research and analytical skills In-depth understanding of the company’s current products Professional judgment and discretion that comes from years of experience in the field KEY RESULT AREAS Accurate removal of stock in line with client specifications Accuracy in order execution Efficiency in local procurements Monthly reporting on company procurement between 1st and 5th of every month Effective Dispatch before 9:30 am every day Item verification before dispatch Accuracy in dispatch of items and neatness of the dispatch floor BIN Cards updated immediately after receipt and removal of goods Dispatch stock to be ready 20 minutes before dispatch Document verification of incoming consignment as per purchase order and packing list Consistently and accurately label goods at the dispatch floor

JobTitle: Production Manager (Operations/Factory) Location: Thika Role Type: Full-Time,Onsite Reports to: CEO or Director The role fosters a lean, hands-on, entrepreneurial mindset driven by ownership, data-backed execution, transparency, and high performance. The Production Manager will take full operational ownership of factory floor production during facility commissioning and full-scale commercial operations. This role ensures maximum yield, cost efficiency, daily output, and continuous adherence to international food safety and quality standards. Key Roles & Responsibilities 1. Production Planning & Execution Lead daily factory operations, shift scheduling, machine utilization, and frontline workforce deployment to meet daily production targets. Monitor and optimize key performance indicators (KPIs), including yield or recovery rates, WIP tracking, downtime reduction, waste minimization, and production cost per kilogram. Establish structured daily shift handovers and submit disciplined operational reports to executive leadership. 2. Quality, Food Safety & Compliance Enforce Good Manufacturing Practices (GMP), HACCP standards, sanitation, traceability, and foreign-matter or segregation controls across all processing lines. Collaborate closely with Quality Assurance to prepare the plant for upcoming BRCGS certification within three months of operational launch. 3. Team Leadership & Operational Management Directly manage the Assistant Production Manager, Production Supervisors, Line Leaders, Machine or Dryer Operators, Maintenance team, Packing Teams, and seasonal casual labor. Foster a culture of discipline, accountability, safe work practices, and high productivity on the factory floor. Coordinate cross-functionally with Sourcing, Warehouse or Stores, Maintenance, HR, and Finance teams to ensure seamless factory operations. Key Requirements & Qualifications Degree or Diploma in Food Science or Technology, Production Engineering, Industrial Engineering, Mechanical Engineering, or a related field. Minimum 5 years of progressive production experience within food or agro-processing manufacturing, including at least 3 years directly managing shifts and frontline teams. Hands-on experience in dried fruit, fresh-produce packhouses, juice or pulp, canning, dairy, beverages, or snacks is required. Strong practical knowledge of GMP, HACCP, and foreign-matter controls within BRCGS, FSSC 22000, or ISO 22000 operating environments. Demonstrable track record of managing yield, waste, equipment utilization, and labor productivity using structured daily KPI data. Business fluency in spoken and written English and Kiswahili. Must reside within or be willing to relocate to Thika, with full availability for shift-based schedules, weekend coverage, and extended hours during peak mango season and plant commissioning.

The Medical Officer provides direct patient-centered clinical care, diagnostic evaluation, and treatment management across outpatient and primary care functions at the facility. This role is responsible for ensuring superior clinical outcomes, enforcing strict quality control and patient safety protocols, maintaining thorough electronic medical records, and collaborating with multidisciplinary healthcare teams to advance overall health service delivery. ​Key Responsibilities ​Clinical Assessment & Patient Care ​Conduct detailed clinical evaluations, history taking, and physical examinations for outpatients and walk-in clients. ​Formulate accurate clinical diagnoses, order appropriate baseline diagnostic tests, and interpret laboratory and radiological investigation results. ​Develop, implement, and monitor evidence-based management plans, prescribing pharmaceuticals in compliance with national treatment guidelines. ​Perform minor outpatient surgical procedures and offer emergency resuscitation and stabilization prior to referral when necessary. ​Quality Assurance, SOPs & Patient Safety ​Implement and uphold Standard Operating Procedures for infection prevention, clinical risk management, and patient care delivery. ​Conduct continuous clinical audits, mortality or morbidity reviews, and quality control checks to drive clinical performance improvements. ​Monitor medical supplies, emergency drug trays, and diagnostic equipment in coordination with operational leads to ensure emergency preparedness. ​Medical Records, Documentation & Statutory Compliance ​Maintain timely, comprehensive, and legible digital and physical medical notes for all client encounters, ensuring patient confidentiality and data privacy. ​Complete statutory health notifications, medical reports, and insurance authorization forms in accordance with regulatory mandates. ​Ensure full personal and operational compliance with the guidelines set by the Kenya Medical Practitioners and Dentists Council (KMPDC) and relevant health authorities. ​Patient Education & Health Promotion ​Counsel patients and families regarding diagnosis, treatment compliance, lifestyle modifications, and preventive healthcare strategies. ​Participate in community health outreach programs, wellness clinics, and corporate health screening initiatives organized by Nedic Pro. ​Facilitate continuous medical education (CME) sessions and peer case reviews to support internal clinical capacity building. ​Key Qualifications & Competencies ​Bachelor of Medicine and Bachelor of Surgery (MBChB) or equivalent medical degree from a recognized institution. ​Active registration with the Kenya Medical Practitioners and Dentists Council (KMPDC) with a valid annual practicing license. ​Minimum of 1 to 3 years of clinical post-internship experience in a busy hospital or outpatient clinical environment. ​Valid Professional Indemnity Insurance cover. ​Demonstrated experience with Electronic Medical Records (EMR) software and standard healthcare technology platforms. ​Sound clinical acumen, empathetic communication skills, and robust crisis management capabilities.

The Finance Manager oversees all accounting functions, financial reporting, and fiscal compliance mechanisms of the Hospital. This role is responsible for maintaining the accuracy of financial records, managing tax compliance, managing cash flow, and providing senior management with actionable financial insights to drive operational efficiency and overall business performance. Key Responsibilities Financial Reporting & General Ledger Management ·       Direct month-end and year-end financial closing processes to produce timely and accurate financial statements (Income Statement, Balance Sheet, Cash Flow). ·       Oversee general ledger accounts, reconciliation processes, and journal entries to ensure full compliance with International Financial Reporting Standards (IFRS) and local regulatory guidelines. ·       Audit transactions across departments to maintain data integrity across accounting systems and enterprise resource planning software. Cash Flow Management & Treasury Operations ·       Monitor daily cash flows, perform banking reconciliations, and manage working capital to optimize liquidity. ·       Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, enforcing aging limits and credit control policies. ·       Oversee payroll processing, statutory deductions, and vendor disbursement schedules. Taxation, Compliance & Audits ·       Ensure full compliance with Kenyan and statutory tax obligations (e.g., NSSF, SHA, PAYE, withholding taxes). ·       Lead external and internal audit processes, serving as the primary liaison for auditors, tax authorities, and financial regulatory institutions. ·       Establish and maintain strong internal financial controls to safeguard company assets and mitigate financial risks. Budgeting & Cost Control ·       Assist executive leadership in preparing annual budgets, departmental operating models, and financial forecasts. ·       Perform monthly variance analyses comparing actual operational costs against budgeted targets, highlighting areas for cost reduction. ·       Monitor equipment, inventory, and capital expenditures in coordination with operational and procurement leads. Key Qualifications & Competencies ·       Bachelor’s degree in Accounting, Finance, or a related field. Professional accounting certification (CPA, ACCA, or equivalent) is required. ·       Minimum of at least 4 - 6years of progressive accounting experience, with at least 2–3 years in a senior accountant, finance manager, or chief accountant role. ·       Proficient in accounting software and ERP systems (e.g., Microsoft Dynamics NAV, Sage, QuickBooks, or SAP), alongside advanced Microsoft Excel capabilities. ·       Expert knowledge of Kenyan tax laws, financial reporting regulations, internal control frameworks, and budget management. ·       Exceptional analytical skills and attention to details.

The Triage Nurse is responsible for initial patient reception, rapid health assessment, and clinical risk prioritization during field missions and outreach operations. The role ensures patients are systematically evaluated, accurately categorized based on acuity, and safely routed to appropriate clinical services. Key Roles & Responsibilities ​Patient Assessment & Prioritization ·       ​Conduct immediate, high-accuracy clinical intake and vital signs assessments (blood pressure, pulse, temperature, oxygen saturation, glucose levels) for incoming patients. ·       ​Evaluate patient symptoms, medical histories, and chief complaints to determine level of urgency using standard clinical triage protocols. ·       ​Identify emergency or high-risk cases requiring immediate medical intervention and route them immediately to attending physicians or emergency care. ​Patient Flow & Field Operations Support ·       ​Manage patient queuing and flow to optimize throughput and reduce waiting times in field environments and mobile clinic settings. ·       ​Register patient details and log accurate intake observations into electronic health records (EHR) or paper intake registers. ·       ​Coordinate with field team members (physicians, lab technicians, billing officers) to ensure smooth transitions between assessment, consultation, and treatment stations. ​Basic Clinical Interventions & First Aid ·       ​Administer immediate basic life support (BLS), emergency first aid, or stabilization protocols when required prior to physician evaluation. ·       ​Provide health education, pre-test counseling, and clear instructions to patients regarding their intake process and care steps. ·       ​Assist in maintaining clinical supply inventory, ensuring emergency medication kits and diagnostic equipment (e.g., triage monitors, glucometers) are functional and fully stocked.   ​   Safety, Compliance & Infection Control ·       ​Enforce strict infection prevention and control (IPC) standards, including hand hygiene, personal protective equipment (PPE) compliance, and sanitization of intake areas. ·       ​Ensure patient data privacy, confidentiality, and professional ethical standards during all field interactions. ·       ​Document and report clinical incidents, equipment malfunctions, or field safety concerns to the Medical superintendent ​Key Competencies & Qualifications ·       ​Diploma or Bachelor’s Degree in Nursing, Kenya Registered Community Health Nursing (BSN / KRCHN or equivalent). ·       Minimum of 2+ years of clinical nursing experience in acute care, emergency departments, outpatient clinics, or mobile health outreach settings ·       ​Active registration and valid practicing license from the Nursing Council of Kenya (NCK). ·       Current certification in Basic Life Support (BLS) is required; Advanced Cardiac Life Support (ACLS) is an added advantage. ·       ​Proficiency in rapid clinical assessment, strong crisis prioritization skills, high emotional intelligence, and clear communication under fast-paced field conditions.