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About Bollard Consulting Limited

Bollard Consulting is a bespoke consulting firm founded on the need for tailor made talent solutions that help to deliver business strategy.

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Customer Service and Sale...

Our Client, in the automotive sector seeks to recruit a Customer Service and Sales Executive. The Job holder will be responsible for client relationship management as well as coordinating sales.   Location: Nairobi Responsibilities ·      Serve as the first point of contact for customer inquiries and complaints via phone, email, and in-person interactions. ·      Customer Retention & Relationship Building: Foster strong relationships to encourage repeat business. ·      Cold calling to arrange meetings with existing and potential customers to get the customer feedback. ·      Product/Service Knowledge: Maintain deep knowledge of company offerings to assist customers effectively. ·      Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. ·      Team Collaboration: Work closely with other teams to ensure seamless service delivery. ·      Represent the company at trade exhibitions, events and demonstrations ·      Follow-up closely all sales recorded ·      Monitor own sales performance and meet or exceed targets ·      Attend team meetings, trainings and adopt best sales practices. ·      Develop new sales ideas and discuss with the management for consideration/implementation ·      Provide daily/weekly or monthly sales reports as required by the management.   Qualifications & Experience ·      Bachelor degree in Commerce/Sales or equivalent ·      At least 2-3 years experience/track records in customer experience or Sales – ideally within the automotive Industry. ·      Basic knowledge of CRM software, MS Office, and chat/email systems. ·      Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations. ·      Natural ability and desire to sell ·      Excellent presentation ·      Ability to work both independently and as part of a team ·      Strong organizational and time-management skills  ·      Proactive, takes initiative to drive and complete projects
Nairobi
Onsite
Posted 05 February 2025
HR Officer

Duties & Responsibilities: In consultation with departmental heads, assist in the development of detailed Job descriptions and the recruitment of new or replacement positions in the organization. Oversee the entire recruitment process once approval for recruitment has been issued. Draft, review, and maintain employment contracts, ensuring alignment with labor laws, HR best practise and organizational policies & procedures. Develop, implement and maintain policies, procedures and programs in order to assure cohesiveness and effectiveness. Develop/review, Manage the design, implementation and administration of compensation programs including job evaluations and salary reviews and administration. Prepare orientation materials for new staff coming into the organization and organize for their detailed orientation into the organization. Record keeping in specific maintain the files of all staff, ensuring that they have all the relevant documentation. Ensure that SMART targets are set and regular performance reviews and feedback given to relevant departments and staff for process and general performance improvement Working with departmental heads, identify training opportunities for staff and facilitate the training of the same through internal and external facilitation. Oversee leave management; maintain leave schedules for staff, ensuring that staff take leave when due. Manage employee benefits (WIBA, Medical Insurance and Pension scheme). Manage employee safety and health matters including regular audits and sensitization of safety and health procedures and compliance Oversee timely preparation and execution of accurate and timely payroll, including handling tax deductions, benefits, and other compensations Manage job separation such as terminations, dismissal and resignations Maintaining employee discipline and handling disciplinary cases end to end inline with Company’s policies, contract of service and labour laws and regulations; Always be upto date with market dynamics, legal and regulatory changes for alignment.
Ruiru
Onsite
Posted 28 January 2025

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