Job Title: Assistant Production Manager Department: Production & Operations Location / Workstation: Kikuyu-Workshop Reports to: Production Manager Direct reports: Technicians Job Purpose The Assistant Production Manager supports the Production Manager in planning, coordinating, and overseeing production operations to ensure timely, high-quality output. This role assists in workflow optimization, resource allocation, and team supervision while ensuring adherence to safety, quality, and efficiency standards. The Assistant Production Manager acts as a critical link between production staff, quality control, and dispatch, and maintains constant communication with the showroom team to align production with order requirements and product availability, directly contributing to operational excellence and customer satisfaction. Key Responsibilities / Duties / Tasks Assist in planning daily, weekly, and monthly production schedules in line with showroom orders and priorities. Monitor production processes and workflow to meet quality, safety, and delivery standards for blinds, curtains, shading solutions, and furniture. Supervise production staff and provide guidance on operational tasks. Coordinate with supervisors to ensure efficient use of manpower, materials, and equipment. Identify production bottlenecks and recommend process improvements. Support the Production Manager in implementing best practices and operational policies. Maintain production records, including daily output, downtime, and resource utilization. Ensure adherence to safety protocols and regulatory compliance. Step in for the Production Manager during their absence. Facilitate communication between production, quality control, dispatch, logistics, and showroom teams. Monitor production to ensure timely fulfillment of showroom and customer orders. Provide regular updates to the showroom on production progress and product availability. Assist in training and mentoring new production staff. Ensure production meets aesthetic, functional, and quality standards for Vitendi products. Job Dimensions: I. Financial Responsibility: Assist in optimizing resource usage to reduce waste and production costs. Monitor adherence to production budgets under the supervision of the Production Manager II. Working Conditions: Primarily workshop-based with routine coordination with the showroom. Requires active physical presence for team supervision, production monitoring, and showroom alignment. Regular interaction with production staff, supervisors, QC, logistics, and showroom personnel Job Competencies (Knowledge, Experience and Attributes / Skills). Academic Qualifications Degree or Diploma in Production/Industrial Engineering, Manufacturing, or related field preferred. Professional Qualifications / Membership to professional bodies Certifications in Production Management, Lean Manufacturing, or Operations Management are an advantage Work experience required. 3–5 years of experience in production or manufacturing, preferably with team supervision and workflow management exposure. Experience coordinating production with sales or showroom teams is highly desirable. Experience supporting or supervising production teams and coordinating daily workflows. Demonstrated ability to use computer systems to manage production schedules, track progress, and maintain accurate production records. Functional Skills: Production planning and workflow optimization Team management and supervision Reporting and documentation Knowledge of safety and quality standards ERP or production management software proficiency (preferred) Coordination with showroom and order fulfilment teams Behavioural Competencies/Attributes Leadership and decision-making Strong communication and coordination skills Problem-solving and analytical thinking Attention to detail and organizational skills Reliability, integrity, and initiative Customer-focused mindset (ensuring timely, quality output aligned with showroom needs)

Job Title:Business Development Executive Department: Sales and Showroom Operations Location / Workstation: Showroom and field Reports to: Managing Director Direct reports:None Job Purpose The Business Development Executive is responsible for generating sales leads, converting walk-in and referred clients, and building strong customer relationships by leveraging the showroom as a primary customer engagement and conversion point. This role works closely with the Customer Success Team to ensure all client specifications are accurately captured, production-ready, and delivered within agreed timelines. Beyond managing existing client opportunities, the Business Development Executive also plays a key role in creating market demand, identifying and engaging new customer segments, and securing new projects or business partnerships that contribute to the company’s long-term growth. Key Responsibilities / Duties / Tasks Establish and engage with new clients in a professional manner, leveraging expert product knowledge to effectively convert them into paying customers. Identify and approach potential clients in sectors like interior design, architecture, real estate, and corporate procurement, expanding the client base through networking and outreach. Qualify and follow up on leads from various channels (walk-ins, social media, referrals, campaigns), guiding them to close deals. Prepare and present tailored quotations, proposals, and presentations based on client needs, ensuring alignment with product offerings and budgets. Lead negotiations and manage the sales process from initial contact through to contract agreement. Maintain accurate records of leads, opportunities, and client profiles in the CRM system, ensuring timely updates and follow-ups. Collaborate with the Customer Success Team Lead to ensure a smooth client onboarding process and provide timely updates and post-sale support. Work closely with the showroom and logistics teams to ensure accurate order entry, fulfillment timelines, and on-time delivery, proactively addressing potential issues. Build and maintain strong relationships with existing clients, focusing on fostering repeat business and generating referrals. Monitor client feedback and escalate concerns to relevant departments to ensure high levels of customer satisfaction. Conduct site visits as needed to offer consultations, assist with product recommendations, or resolve client issues. Stay informed about competitors, market trends, and industry pricing to maintain the company’s competitive edge. Regularly update product knowledge to offer clients expert advice on features, customization, and design options. Participate in cross-functional planning meetings to ensure alignment with company goals and customer expectations. Support the marketing team in campaigns, product launches, open days, and exhibitions to generate awareness and business growth. Assist in showroom merchandising, product displays, and maintaining showroom cleanliness to enhance customer experience. Identify new market segments or customer types to generate fresh business opportunities and revenue streams. Provide management and product development teams with insights based on customer feedback and market analysis to improve product offerings and customer satisfaction. Job Dimensions: Financial Responsibility: Contributes directly to monthly and quarterly revenue targets. Advises on discounts and promotional pricing within pre-approved margins. Assists in tracking payment status and ensuring timely collections in coordination with the Customer Success team. Working Conditions: Primarily based at the showroom with regular field visits to client sites, vendor meetings, or events. High level of collaboration with internal teams: customer success, logistics, and showroom operations. Job Competencies (Knowledge, Experience and Attributes / Skills). Academic Qualifications Diploma or bachelor’s degree in Sales, Marketing, Business Administration, Interior Design, or related field. Professional Qualifications / Membership to professional bodies CRM or Sales certification (preferred). Training in customer service or interior solutions (an added advantage) Work experience required. 5 years in business development or showroom sales, ideally in furniture, interior products, or home improvement sectors. Functional Skills: Behavioural Competencies/Attributes: Lead generation and conversion Sales presentations and negotiation CRM and pipeline management Client needs analysis and product knowledge Coordination across departments Time and task management Client-first, solutions-oriented mindset Professional, personable, and persuasive Excellent communicator and team player Proactive problem-solver Strong follow-up and organizational habits Adaptable to changing needs and high-pressure situations

The Business Development Executive (BDE) is responsible for driving business growth by identifying new business opportunities, developing long-term client relationships, and expanding the Company's market presence within the furniture and flooring industry. The role focuses on engaging prospects, understanding customer requirements, building trust, and converting opportunities into profitable sales while ensuring high levels of customer satisfaction and retention. ● Position Type: Full-time Onsite ● Location: Nairobi, Kenya ● Reports To: Head of Sales Key Responsibilities Relationship Building & Networking Leverage qualified leads and insights from the Lead Generator to connect with architects, designers, contractors, distributors, and corporate clients. Build and maintain strong, trust-based relationships with industry decision-makers. Actively network at industry events, trade shows, and forums to expand the company’s reach. Sales & Opportunity Conversion Conduct meetings, presentations, and product demonstrations with potential clients. Provide right input and timely information to assist the support team to develop tailored proposals and solutions to meet your client’s requirements. Follow up and follow through with the clients to get feedback on the proposals shared by tweak to adjust feedback. Negotiate contracts and close deals that align with company goals. Manage and grow accounts to ensure long-term partnerships. Collaboration & Strategy Work closely with the Lead Generator to share feedback on lead quality and market insights. Collaborate with marketing to align outreach campaigns with client needs. Provide input into pricing strategies, product development, and market positioning. Reporting & Performance Maintain accurate records of interactions, opportunities, and pipeline progress in the CRM system. Deliver regular reports on relationship-building efforts, sales activities, and revenue outcomes. Achieve and exceed sales targets and business growth KPIs. Skills & Knowledge ​Functional Skills ​Proven ability to convert qualified leads into clients and manage long sales cycles. ​Segmenting leads by industry, geography, or business size. ​Tracking KPIs such as conversion ratios, pipeline velocity, and deal value. ​Forecasting sales performance accurately. ​Understanding basic contract terms and risk management in deals. ​Closing deals with appropriate margin considerations. ​Account farming, including identifying cross-selling and upselling opportunities. ​Building business cases to justify ROI for clients. ​Understanding pricing models and profit margins. ​Behavioral Skills Excellent interpersonal and relationship management skills. ​Strong negotiation, presentation, and communication abilities. ​Generic Skills ​Experience with CRM tools (such as HubSpot, Salesforce, SAP, Microsoft Dynamics, etc.). ​Ability to generate weekly/monthly reports on pipeline, closures, and revenue. Critical Non-Negotiable Attributes ​Relationship-Oriented. Skilled at building trust, credibility, and long-term client connections. ​Commercially Astute. Understands both client needs and business priorities and aligns them effectively. ​Persuasive Communicator. Confident in presenting solutions, negotiating terms, and influencing decision-makers. ​Resilient & Goal-Driven. Thrives in a competitive environment, motivated by targets and results. Minimum Requirements ​Education ​Bachelor’s degree in Business, Marketing, Sales, or a related field. ​Relevant Experience ​3–5 years of proven experience in business development, sales, or key account management (preferably in a B2B environment). ​Demonstrated track record of identifying, nurturing, and converting qualified leads into long-term clients. ​Proven experience effectively managing complex and extended sales cycles. ​Proven ability to develop strategic client relationships. ​Experience negotiating commercial agreements. ​History of consistently achieving or exceeding sales and revenue targets. ​Strong consultative selling skills to understand client needs, present tailored solutions, and close high-value opportunities. ​Basic knowledge of the furniture, flooring, interior design, or construction sector is highly desirable.

The purpose of this role is to provide visionary leadership capable of balancing commercial growth, operational excellence, governance, people development and customer experience across the Company's hospitality and hospitality education businesses. The successful candidate will be expected to strengthen organisational systems, improve financial performance, build high-performing teams and foster a culture of accountability and continuous improvement while ensuring both the Hotel and the School achieve their strategic objectives. Key Accountability Areas 1. Strategic Leadership Provide strategic leadership to the company. Translate the Company's vision into measurable business outcomes. Develop and implement annual business plans aligned to the Company's strategic objectives. Identify opportunities for business growth, diversification and innovation. Build strategic partnerships that strengthen the Company's market position. Foster a culture of accountability, integrity and continuous improvement. 2. Business Performance and Growth Drive sustainable revenue growth across all business units. Improve profitability and operational efficiency. Identify new revenue streams and business opportunities. Monitor organisational performance against agreed targets. Lead strategic initiatives that enhance long-term sustainability. Ensure effective performance management across all departments. 3. Hotel Operations. Provide executive leadership for all hotel operations to ensure operational excellence and exceptional guest experiences. Key responsibilities include: Accommodation Operations. Food and Beverage Services. Conferences and Events. Catering Services. Sales and Marketing. Guest Experience. Housekeeping. Front Office. Maintenance and Engineering. Security. Quality Assurance. The General Manager shall ensure that hotel operations consistently deliver high-quality service, operational efficiency and strong commercial performance. 4 Wigot School of Hospitality Provide executive oversight of the Wigot School of Hospitality, ensuring that it achieves its strategic, operational and financial objectives while maintaining the highest standards of hospitality education and regulatory compliance. Working closely with the Principal, the General Manager shall: Provide strategic leadership and oversight of the School. Ensure achievement of the School's strategic and financial objectives. Support implementation of the School's strategic plan. Ensure compliance with all applicable TVET and education regulatory requirements. Strengthen partnerships with industry, employers and academic institutions. Support the continued growth and sustainability of the School. Foster collaboration between the Hotel and the School to maximise practical learning opportunities while respecting the School's independent operational objectives. Monitor the School's performance through agreed Key Performance Indicators and regular reporting by the Principal. 5. Financial Leadership Lead preparation and implementation of annual budgets. Drive revenue optimisation and profitability. Ensure prudent financial management and cost control. Strengthen cash flow management. Oversee procurement and inventory management. Protect Company assets. Strengthen internal financial controls. Ensure timely and accurate financial reporting. Monitor debtors, creditors and working capital. Governance, Risk and Compliance Ensure implementation of Board policies and resolutions. Strengthen governance and accountability across the organisation. Ensure compliance with all statutory and regulatory requirements. Identify and manage organisational risks. Strengthen internal controls and operational policies. Ensure accurate and timely reporting to the Managing Director and Board. Promote ethical leadership and sound corporate governance. 7. People and Culture Build and lead a high-performing management team. Develop leadership capability throughout the organisation. Drive performance management and accountability. Promote employee engagement and staff development. Support succession planning and talent management. Foster a positive organisational culture aligned with the Company's values. . Customer Experience and Brand Champion service excellence across all business units. Enhance guest satisfaction and customer loyalty. Protect and strengthen the Wigot brand. Ensure effective complaint resolution. Promote innovation in customer experience. Maintain high hospitality service standards. 8. Stakeholder and Partnership Management Build strong relationships with customers, suppliers and business partners. Represent the Company with government agencies, regulators and industry associations. Strengthen partnerships supporting both the Hotel and the School. Maintain productive relationships with the local community and other stakeholders. Key Qualifications and Requirements Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management or a related field from a recognised university. Master's Degree in Business Administration (MBA), Hospitality Management or a related discipline. Professional qualifications in hospitality management, finance, leadership or corporate governance will be an added advantage. The successful candidate must demonstrate a strong track record of executive leadership within the hospitality industry. A minimum of fifteen (15) years of progressive professional experience, with increasing levels of responsibility with at least seven (7) years in senior hotel leadership, serving as a General Manager, Resident Manager, Hotel Manager, Director of Operations or an equivalent executive leadership role within a reputable hotel or hospitality organisation. Proven experience leading multi-department hospitality operations. Demonstrated responsibility for financial management, budgeting and commercial performance. Experience reporting to Boards of Directors or business owners. Proven experience leading organisational transformation and change. Demonstrated ability to build high-performing leadership teams. Strong understanding of governance, risk management and corporate compliance. Experience overseeing hospitality education, training institutions or learning and development functions will be an added advantage. Skills Required; Strategic Leadership Commercial Acumen Financial Management Business Development Governance and Accountability Operational Excellence People Leadership Communication and Influence Stakeholder Management Negotiation Skills Problem Solving Innovation Change Management Emotional Intelligence Integrity and Professionalism Decision making

Job Title: Business Development Consultant – HR Consulting Services Location: Nairobi, Kenya. Employment Type: Full-time Reports To: Managing Partner Job Summary We are seeking a highly motivated Business Development Consultant to expand our client base and drive revenue growth for our HR consulting services. The ideal candidate will have proven B2B sales experience, strong industry connections, and the ability to sell HR solutions to SMEs, corporates, and multinational clients. Job Roles & Responsibilities 1. Business Development & Sales Growth Identify and target potential clients needing HR outsourcing, Training, Recruitment, and Advisory services. Develop and execute sales strategies to meet and exceed revenue targets. Conduct market research to identify trends, competitor offerings, and new business opportunities. Prepare and deliver compelling proposals, presentations, and pitches to key decision-makers (HR Managers, CEOs, MDs). Filling me of Tender documents. 2. Client Acquisition & Relationship Management Build and maintain strong relationships with HR leaders, business owners, and executives. Understand client pain points and recommend tailored HR solutions. Ensure high client satisfaction to foster long-term partnerships and referrals. 3. Product Knowledge & Solution Selling Stay updated on Kenyan labor laws, HR trends, and industry best practices. Effectively communicate the value of Bollard Consulting’s services to prospective clients. Collaborate with the consulting team to design customized HR solutions. 4. Sales Reporting & Pipeline Management Maintain an organized sales pipeline using CRM tools (e.g., Salesforce, HubSpot). Provide regular sales reports, forecast and market feedback to the management Job Requirement Qualifications & Skills Bachelor’s degree in Business, Human Resources, Marketing, or related field Minimum 3+ years in B2B sales, preferably in HR consulting, recruitment, training, or outsourcing services. Excellent negotiation, presentation, and closing abilities. Networking: Existing relationships with HR professionals, business leaders, and industry associations. Proficiency in CRM software, MS Office, and virtual meeting tools

Job Title: Growth & Partnerships Lead Location: Nairobi/Kisumu, Kenya Experience Level: 3+ Years Employment Type: Full-Time Remuneration: Ksh 60,000 + commissions Reports To: Chief Executive Officer (CEO) Role Profile: We are seeking a highly driven, energetic, and commercially minded Growth & Partnerships Lead to support the growth and commercialization of our core business operations. This role sits at the intersection of sales, partnerships, business development, marketing coordination, and growth execution. The ideal candidate is highly proactive, target-oriented, relationship-driven, and capable of operating effectively within a fast-paced startup environment. The candidate should be comfortable engaging partners, driving business growth initiatives, supporting campaigns, and contributing to the successful launch and adoption of launching new initiative. This is a high-impact role for someone who can think strategically, execute operationally, and contribute directly to company's growth journey. Key Roles & Responsibilities S/he shall undertake the following responsibilities: 1. Partnerships & Business Development ● Identify, engage, and onboard strategic partners including real estate companies, SACCOs, developers, NGOs, diaspora associations, property managers, and land sellers. ● Build and maintain partnership pipelines and relationship networks. ● Coordinate partnership meetings, follow-ups, presentations, and engagement activities ● Support development of partnership proposals, collaboration frameworks, and MoUs ● Drive referral partnerships and strategic collaboration opportunities. 2. Sales & Pipeline Growth ● Generate and qualify business leads and opportunities. ● Support customer acquisition and conversion initiatives. ● Maintain updated CRM and sales pipeline records. ● Follow up prospects and opportunities consistently to support deal conversion. ● Support proposal preparation, pitch coordination, and client engagement processes. ● Contribute towards achievement of monthly pipeline and growth targets. 3. Marketing & Campaign Execution ● Coordinate execution of growth and marketing campaigns including the DiBuBuMa (Discover.Buy.Build.Manage) campaign. ● Support social media engagement and digital outreach initiatives. ● Coordinate WhatsApp, LinkedIn, email, and community engagement campaigns. ● Support content coordination and brand visibility initiatives. ● Assist in driving awareness and adoption of JaGedo V3. 4. JaGedo V3 Launch & Community Engagement ● Support commercialization and visibility activities for the launch of JaGedo V3. ● Coordinate stakeholder invitations, launch engagements, demos, and activations. ● Support webinars, community outreach, networking events, and strategic engagements. ● Drive diaspora and community engagement initiatives. 5. Reporting & Performance Tracking ● Prepare weekly and monthly growth and activity reports. ● Maintain updated partnership, marketing, and pipeline reports. ● Track progress against monthly deliverables and scorecard KPIs. ● Provide growth insights, recommendations, and improvement opportunities. Key Qualifications & Experience Required ● 3+ years relevant experience in sales, partnerships, business development, marketing, or growth roles; ● Experience in startups, technology, construction, real estate, or related industries is an added advantage ● Strong communication and negotiation skills. ● Strong networking and relationship-building ability. ● Highly energetic and self-driven personality. ● Strong execution and ownership mindset. ● Commercial and growth-oriented mindset. ● Ability to work independently and meet targets. ● Excellent organizational and follow-up skills. ● Ability to multitask within a fast-paced startup environment. ● Basic understanding of digital marketing and social media engagement. What We Offer ● Opportunity to contribute to a fast-scaling African technology platform. ● Exposure to strategic partnerships and high-impact projects. ● Opportunity to support the launch and growth of JaGedo V3. ● Dynamic and collaborative startup environment. ● Performance-based growth opportunities.

We are currently seeking a proactive, results-driven Sales Representative to expand the client base and increase market presence. The role focuses on acquiring new business, managing client relationships, and driving consistent revenue growth across residential and commercial segments. Key Responsibilities:  Actively identify, prospect, and secure new residential and commercial cleaning clients.  Promote cleaning services and tailor solutions to meet client needs.  Build, manage, and sustain strong client relationships to encourage repeat business.  Conduct site visits, prepare quotations, and close sales deals.  Track leads, sales activities, and performance against targets.  Gather market intelligence and provide feedback to support service improvement.  Collaborate with operations and management teams to ensure service delivery meets client expectations. Requirements  Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, or a related field.  Proven experience in sales, preferably within cleaning, facilities management, or service based industries.  Strong negotiation, presentation, and communication skills.  Self-driven, target-oriented, and comfortable working in the field.  Basic knowledge of digital marketing and CRM tools is an added advantage. What we offer:  Competitive remuneration with performance – based commissions and incentives  Opportunity to grow within a fast – paced and expanding service business  Supportive and high-performing industrial work environment.

Our client in insurance industry is looking for a customer service and sales assistant. The CSSA will be responsible for helping to develop and implement the Customer service and business development plans and strategies of the company. The expected outcomes of the job are to support revenue growth and brand loyalty. Roles & Responsibilities: Manage the company’s existing customer database and build new leads as per the strategic plan. • Develop successful relationships with the current clients. • Build new relationships with new clients from the key sectors assigned. • Draw up, present and implement sales and marketing strategies that will enhance market share and brand enhancement. • Provide thoughts on marketing materials such as brochures, product profiles, company profile, websites, logo’s, company stationery and catchy phrases. • Identify where the market presence is required including seminars,conferences, useful organisations and forums etc. • To have complete understanding of the company products and their benefits as compared to others in the market and how they meet customer expectation. Personal Skills and Qualities  Excellent people skills.  Excellent customer service skills.  Thorough knowledge of the theory, principles and practices of sales and marketing.  Excellent analytical skills with an ability to influence and play a creative role in the continuing development of the business.  A self-motivated individual who pays due attention to detail and has the ability to build and motivate other team members.  Ability to communicate effectively orally and in writing.  Personal drive to work hard and achieve goals. Experience and Education qualification  1 - 3 year’s work experience in similar area  Bachelor’s degree from a recognized university or a diploma with specialization in Customer service, Marketing, Sales or other business course.  Computer literacy in MS office suite proficiency.  Studying CIM a plus.  Working knowledge of any CRM is a plus.

Our client in insurance industry is actively seeking for a Finance and Supply Chain Assistant. This role involves the following: • Preparing the financial reports of the company. • Invoicing and organizing collection and receipting of all payments and receipts due to the company. • Filing and storage of all source documents and any other important documents in the office and also maintaining an accurate and up to date filing system for accounting records and related vouchers. • Posting entries into the company computerized accounting system. • Preparing monthly reconciliation of all bank accounts. • Checking staff claims for completeness and accuracy. • Reconciling creditors and debtors monthly accounts. • Maintenance of a fixed asset register. • Ensuring compliance with internal controls and recommending on areas for development. • Evaluation and supervision of contract proposals under the supervision of the Executive in charge. • Presentation of pricing to support the Marketing and Sales Executive. • Performance analysis of the different business segments • Management of service providers. • Overseeing internal audit. • Working on budgets and variance analysis. Personal Skills and qualities  Knowledge of the theory, principles and practices of accounting, budgeting and financial management.  Knowledge of the general principles of cost accounting and internal control systems  Good knowledge of the basic principles of accounting software’s.  Good knowledge of the basic principles and practices of auditing.  Excellent analytical skills with an ability to influence and play a creative role in the continuing, development of the business.  A self-motivated individual who pays due attention to detail and has the ability to build and motivate other team members.  Ability to communicate effectively orally and in writing.  Personal drive to work hard and achieve goals. Experience and Education qualification  Bachelor’s degree from a recognized university or a diploma with specialization in Accounting and or Finance.  Studying ACCA/CPA III.  Computer literacy in MS office suite proficiency.  Working knowledge of Quick Books/SAGE is a plus

Job Purpose The Customer Service Team Lead will be responsible for overseeing the daily operations of the client service department, driving team productivity, minimizing client service delivery gaps, and ensuring excellent relationship management with policyholders and corporate clients. This role serves as a critical link between frontline staff and management to maintain operational continuity. Key Responsibilities & Duties Team Leadership & Supervision: Manage, coach, and mentor a team of customer service representatives to meet and exceed service level agreements (SLAs). Process Mapping & Alignment: Continuously review and map frontline client workflows to eliminate operational bottlenecks and improve client satisfaction. Escalation Management: Act as the primary point of contact for complex customer complaints, claims inquiries, and policy disputes, ensuring swift and fair resolution. Performance Management: Establish, track, and report on key performance indicators (KPIs) for the customer service team. Quality Assurance: Conduct regular audits of communication channels (calls, emails, chats) to ensure compliance with company policies, service standards, and Kenya labor practices where applicable. Training & Onboarding: Collaborate with HR to identify training gaps and facilitate the seamless onboarding of new customer service talent. Desirable Skills & Qualification Bachelor’s degree in Business Administration, Communication, Marketing, or a related field. Professional training or certifications in Customer Service, Communication or Insurance is an added advantage Minimum of 3–5 years of experience in a customer service environment, with at least 1–2 years in a supervisory or team lead role, preferably within the insurance or financial services sector. Outstanding verbal and written communication, conflict resolution, emotional intelligence, data-driven decision-making, and proficiency in CRM software.

Job Purpose The Accountant will manage the financial health of company by maintaining accurate financial records, managing premium collections, processing claims payments, ensuring statutory compliance, and preparing timely financial reports to support organizational growth. Key Responsibilities & Duties Financial Reporting & Analysis: Prepare monthly, quarterly, and annual financial statements, including balance sheets, profit & loss statements, and cash flow forecasts. Premium & Commissions Management: Reconcile premium collections from clients, track commissions due from various insurance underwriters, and manage agent/broker payouts. Statutory Compliance: Ensure strict and timely compliance with all Kenyan statutory requirements, including filing and remittance of VAT, PAYE, WHT, NHIF, NSSF, and relevant Insurance Regulatory Authority (IRA) levies. Accounts Payable & Receivable: Manage the general ledger, process vendor payments, monitor aging receivables, and execute credit control policies. Audit Support: Prepare audit schedules and provide necessary documentation to support internal and external financial/HR audits. Budgetary Control: Monitor department expenses against approved budgets to ensure efficient resource utilization and identify cost-saving opportunities. Job Specifications & Qualifications Bachelor’s degree in Commerce (Accounting/Finance option), Economics, or a business-related discipline. Professional Qualifications i.e Fully qualified CPA-K or ACCA member in good standing. Minimum of 3-4 years of progressive accounting experience. Prior experience working within an insurance agency, brokerage, or underwriter is a distinct advantage. High level of financial integrity, mastery of accounting software (e.g., QuickBooks, Sage, or ERP systems like Microsoft Dynamics Central), advanced Excel skills, and a deep understanding of Kenyan tax laws.

Sales Consultant - Cleaning & Fumigation Services Our client in Cleaning, fumigation and pest control industry is seeking for a dynamic and motivated Sales Consultant to join their team. The ideal candidate will be responsible for generating new business and maintaining relationships with existing clients.Key Roles and Responsibilities Identify potential clients and demonstrate all services and products offered by the company. Engage potential clients and maintain a pipeline and ensure daily targets are met Responding to client enquiries and organizing for meetings to understand their needs and do proposals on the same. Be proactive, taking the initiative to identify and pursue new leads without needing constant direction. Upsell and cross sell to the existing clients to increase their services offered by the company Liase with the finance team to ensure accurate billing and ensure debt collection to ensure your customers are within the stipulated credit period as indicated in the contracts. Increasing brand awareness and market share by coordinating marketing strategies for our Pest control and Fumigation; Cleaning and Sanitary and Washroom Hygiene services and water tank cleaning services.  Researching and developing marketing opportunities and planning and implementing sales plans to achieve the sales targets. Strive to meet the monthly sales targets through closing sales. Enhance client retention by building and maintaining strong professional client relationships and ensuring coordination with the operations team to handle client complaints promptly. Support the sales team with site surveys and quotations when needed. Use your best efforts to carry out your duties in an efficient and satisfactory manner. In the discharge of such duties, observe and comply with all staff rules and regulations, codes of conduct and policies made by the organizationRequirements: Bachelor's degree in Business Administration, Sale and Marketing or related field Minimum of 2 - 3 years Proven experience in sales, preferably in the Cleaning & Fumigation Services industry Excellent communication and negotiation skills Strong customer service orientation Ability to work independently and as part of a team Knowledge of cleaning and fumigation techniques is a plus Female candidates are encouraged to apply If you are a self-motivated individual with a passion for sales and a background in the Cleaning & Fumigation Services industry, we would love to hear from you. Apply now to join the team!

Hospitality Trainer We are seeking a highly qualified Hospitality Trainer with training in TVET or a Hospitality Training Institution. The ideal candidate will have experience in preparing training plans, lesson plans, schemes of work, and learning materials for hospitality training programs. Additionally, the candidate must be a certified TVET CDAAC Assessor and registered with TVET. The responsibilities of the Hospitality Trainer include: Developing and delivering training programs for hospitality industry professionals. Creating engaging lesson plans and learning materials. Ensuring compliance with TVET standards and regulations. Collaborating with industry partners to enhance training programs. Deliver effective CBET-based training in hospitality-related units. Conduct learner assessments and evaluations in line with CDAAC guidelines Participate in curriculum implementation, review, and compliance activities Maintain accurate training and assessment records Support learners in both theoretical and practical learning environments The ideal candidate will have: A relevant qualification in hospitality or a related field Diploma in Food and Beverage Management (Sales and Service) or Catering and Accommodation Pedagogy (Teaching Methodology) certification is mandatory A Degree in Hospitality Management will be a distinct added advantage Must be TVET registered Trained in Competency-Based Education and Training (CBET) and CDAAC Curriculum Must be a certified TVET CDAAC Assessor Experience working in the hospitality industry Strong communication and interpersonal skills Ability to work independently and as part of a team Passion for training and developing othersExperience & Skills Proven experience in training within a TVET or hospitality training institution Strong practical and theoretical knowledge of hospitality operations Ability to prepare training plans, lesson plans, schemes of work, and learning materials in line with CBET requirements Competence in learner assessment, internal verification, and documentation as per TVET regulations Excellent communication, presentation, and classroom management skills Ability to mentor, coach, and inspire trainees High level of professionalism, integrity, and commitment to quality training If you meet the above requirements and are passionate about training and developing hospitality professionals, we encourage you to apply for this exciting opportunity. Interested and qualified candidates are invited to submit: ·       An updated CV ·       Copies of academic and professional certificates. ·       TVET registration and assessor credentials.

Bar and Restaurant Junior Accountant Location: Watamu Job Type: Full-timeResponsibilities: Manage petty cash transactions and ensure accurate record-keeping Conduct food and beverage stock reconciliation to track inventory levels Utilize POS system knowledge to process transactions and generate reports Prepare financial reports for management to analyze business performanceRequirements: Previous experience in hospitality and retail accounting Strong knowledge of petty cash management procedures Ability to reconcile food and beverage stock efficiently Familiarity with POS systems and their functionalities Proficient in generating and interpreting management reports If you meet the above requirements and are looking to join a dynamic team in the hospitality industry, we encourage you to apply for the Bar and Restaurant Junior Accountant position.

Job Description: Business Development Executive - Research ServicesLocation: Nairobi About Us: We are a leading research services provider specializing in market research, data analysis, and industry insights. Our team of experts works with clients across various sectors to deliver tailored research solutions that drive business growth and success. Job Responsibilities: Identify and develop new business opportunities in the research services industry. Build and maintain relationships with clients to understand their research needs and provide customized solutions. Collaborate with the research team to develop proposals and deliver high-quality research projects. Conduct market research and analysis to identify trends, opportunities, and potential clients. Attend industry events and conferences to network and promote the company's research services. Meet and exceed sales targets and revenue goals. Qualifications: Bachelor's degree in Business, Marketing, or related field. Proven experience in business development, sales, or account management. Strong communication and negotiation skills. Ability to work independently and as part of a team. Knowledge of research methodologies and industry trends. Benefits: Competitive salary and commission structure. Opportunity for career growth and advancement. Health insurance and other benefits. Dynamic and collaborative work environment. If you are a motivated and results-driven individual with a passion for research services, we want to hear from you! Apply now to join our team as a Business Development Executive.

Safety Officer Job Description We are seeking a dedicated and experienced Safety Officer to join our team. The Safety Officer will be responsible for ensuring the safety and well-being of our employees by implementing and monitoring safety protocols, conducting safety inspections, and providing safety training. The ideal candidate will have a strong understanding of occupational health and safety regulations and procedures, and will be able to effectively communicate and enforce safety policies.Responsibilities: Implement and monitor safety protocols to ensure a safe work environment Conduct regular safety inspections and audits Develop and deliver safety training programs for employees Investigate accidents and incidents to determine root causes and prevent future occurrences Maintain safety records and documentation Collaborate with management and employees to address safety concerns and make recommendations for improvementRequirements: Proven work experience as a Safety Officer or similar role in a manufacturing environment Knowledge of occupational health and safety regulations Strong communication and interpersonal skills Attention to detail and problem-solving abilities Certification in occupational health and safety is a plus Ability to work independently and as part of a team If you are passionate about safety and have a strong commitment to ensuring the well-being of others, we would love to hear from you. Apply now to join our team as a Safety Officer.

Job Description: Field Sales Executive - Services Position: Field Sales Executive - Service Product Location: Nairobi Job Type: Full-timeJob Description: Develop and maintain relationships with clients in the assigned territory Identify new business opportunities and generate leads through networking and cold calling Present and promote services to prospective clients Negotiate contracts and close deals to meet sales targets Provide excellent customer service and support to clients Collaborate with internal teams to ensure client satisfaction and resolve any issues Prepare sales reports and update CRM system with client information Stay updated on industry trends and competitors' activitiesRequirements: Proven experience in field sales and client management Excellent communication and negotiation skills Ability to build and maintain relationships with clients Self-motivated and target-driven with a results-oriented mindset Knowledge of CRM software and sales techniques Valid driver's license and willingness to travel within the assigned territory Degree in Business Administration or related field is a plus

Job Title: Human Resources Officer (HRO) Location: Nairobi Department: Human Resources Reports To: Managing Director Our Client Our client is a cutting-edge culinary venture that specialises in delivering mouth-watering meals directly to customers' doorsteps. As a pioneer in the Kenyan cloud-kitchen industry, they leverage on technology and innovation to create a seamless ordering experience to deliver delicious comfort food right where our customers need it. About the Role The Human Resources Officer (HRO) will be responsible for managing and overseeing various HR functions within the hospitality industry. This role involves manpower planning, casual labor management, safety and health compliance, and payroll administration to ensure smooth and efficient HR operations. Key Responsibilities: Manpower Planning: Develop and implement manpower planning strategies to meet production requirements. Coordinate with branches to forecast labor needs and ensure adequate staffing levels. Design and implement engagement activities to keep the highly engaged and positively connected to the business. Plan, track and implement utilisation of leaves within the branches to ensure staff availability and rest are well balanced. Prepare and implement shift plans to cover all branch operations. Casual Labor Management: Oversee the recruitment, selection, and onboarding of casual  support staff. Maintain accurate records of casual labor employment and ensure compliance with labor laws. Manage casual labor contracts and resolve any issues or disputes that arise. Safety and Health Compliance: Ensure compliance with safety and health regulations within the branch. Conduct regular safety audits and inspections to identify and mitigate risks. Develop and implement safety training programs for employees. Compliance: Ensure adherence to all relevant labor laws and regulations. Maintain up-to-date knowledge of changes in labor legislation and implement necessary adjustments. Handle employee grievances and disciplinary actions in accordance with company policies. Ensure all business licence’s required for business operations are renewed before expiry. Payroll Administration: Manage payroll processing for all employees, including casual labor. Ensure accurate and timely payment of wages and salaries. Maintain payroll records and resolve any payroll-related issues. Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. Minimum of 5 years of experience in HR management, preferably in the hospitality industry. Certification in Human Resources .e.g. IHRM is preferred Strong knowledge of labor laws and regulations. Excellent organisational and communication skills. Proficiency in HR software and payroll systems. Skills: Good experience in team management. Proficient in MS Office; knowledge of MS Excel (analyzing spreadsheets and charts). Good verbal and written communication skills. Outstanding organizational and time-management abilities. Problem-solving and decision-making aptitude Strategic planning and analytical skills. Ability to manage multiple tasks and priorities. Strong problem-solving and decision-making abilities. Attention to detail and accuracy. Working Conditions: Highly mobile across the branches. Multi – generation workforce.

Our client is in the professional services sector offering environmental safety audits, training and compliance for various clients in varied sectors. They are looking to hire an Environmental Officer to join their team, reporting to the Compliance Lead. Key Responsibilities Conduct regular environmental and safety audits, inspections and risk assessments Plan and conduct internal and external safety audits at client premises. Collect, organize and store documentation, records and evidence for audit purposes. Participate in site inspections and walkthroughs to identify potential risks or non compliance. Support the development of corrective and preventive action plans Draft audit findings and assist in preparing detailed reports for management. Maintain accurate records of audit activities, findings, and follow ups. Inspect and ensure that documentation aligns with regulatory and organisational standards. Educate and encourage a proactive safety and sustainability culture. Stay informed about relevant environmental laws, regulations and best practices. Any other relevant duties assigned in line with organisational needs.

Our client, an audio-visual equipment rental and technical support service company seeks to hire a Business Development Officer who will be responsible for driving the growth and expansion of the company by identifying new business opportunities, building strategic partnerships, and fostering relationships with key stakeholders. Additionally, the job holder will be responsible for developing and implementing strategies to increase revenue, expand customer base, and enhance market presence.    Reports to: Technical Director Location: Nairobi   Responsibilities ·      Market Research and Analysis: ü  Conduct thorough market research to identify emerging trends, competitive landscape, and potential business opportunities. ü  Analyse market data to assess customer needs, preferences, and purchasing behaviours. ·      Business Strategy Development: ü  Develop and implement strategic plans to achieve business objectives and revenue targets. ü  Identify new business opportunities and create innovative approaches to capitalize on them. ü  Collaborate with cross-functional teams to align business development strategies with overall company goals. ·      Relationship Management: ü  Build and maintain strong relationships with clients, partners, and other stakeholders. ü  Negotiate and finalize contracts, agreements, and partnerships to drive business growth. ü  Serve as a trusted advisor to clients, providing expert guidance and support to meet their needs. ·      Sales and Revenue Generation: ü  Drive sales efforts by actively prospecting, qualifying leads, and closing deals. ü  Develop pricing strategies and proposals to maximize revenue and profitability. ü  Monitor sales performance and identify areas for improvement to optimize sales effectiveness. ·      Marketing and Brand Promotion: ü  Work closely with the marketing team to develop marketing materials, campaigns, and promotional activities. ü  Utilize various marketing channels to increase brand awareness and attract potential customers. ü  Represent the company at industry events, conferences, and networking functions to enhance visibility and reputation. ·      Performance Tracking and Reporting: ü  Track key performance metrics, such as sales pipeline, revenue growth, and market share. ü  Generate regular reports and analysis to evaluate the effectiveness of business development strategies. ü  Provide insights and recommendations for continuous improvement and optimization.   Qualifications ·      Bachelor’s degree in Business Administration, Marketing, or related field. ·      At least 3-5 years prior experience in the events industry. ·      Proven experience in business development, sales, or marketing, with a track record of achieving targets and driving growth. ·      Strong understanding of market dynamics, industry trends, and customer behavior. ·      Excellent communication, negotiation, and interpersonal skills. ·      Ability to think strategically, prioritize tasks, and make data-driven decisions. ·      Demonstrated leadership abilities and the capacity to work effectively in a collaborative team environment. ·      Proficiency in Microsoft Office Suite and CRM software. ·      Willingness to travel as needed. ·      Sales experience from the Entertainment Industry will be an added advantage ·      Female candidates encouraged to apply.   Qualified applicants should submit their detailed applications on or before Monday 1st September 2025 to https://www.bollard.co.ke/careers/