Customer Service and Sales Executive

Our Client, in the automotive sector seeks to recruit a Customer Service and Sales Executive.

The Job holder will be responsible for client relationship management as well as coordinating sales.

Location: Nairobi

Responsibilities

·      Serve as the first point of contact for customer inquiries and complaints via phone, email, and in-person interactions.

·      Customer Retention & Relationship Building: Foster strong relationships to encourage repeat business.

·      Cold calling to arrange meetings with existing and potential customers to get the customer feedback.

·      Product/Service Knowledge: Maintain deep knowledge of company offerings to assist customers effectively.

·      Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.

·      Team Collaboration: Work closely with other teams to ensure seamless service delivery.

·      Represent the company at trade exhibitions, events and demonstrations

·      Follow-up closely all sales recorded

·      Monitor own sales performance and meet or exceed targets

·      Attend team meetings, trainings and adopt best sales practices.

·      Develop new sales ideas and discuss with the management for consideration/implementation

·      Provide daily/weekly or monthly sales reports as required by the management.

Qualifications & Experience

·      Bachelor degree in Commerce/Sales or equivalent

·      At least 2-3 years experience/track records in customer experience or Sales – ideally within the automotive Industry.

·      Basic knowledge of CRM software, MS Office, and chat/email systems.

·      Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations.

·      Natural ability and desire to sell

·      Excellent presentation

·      Ability to work both independently and as part of a team

·      Strong organizational and time-management skills 

·      Proactive, takes initiative to drive and complete projects