IT Support Specialist Microsoft (SA)
Position: IT Support Specialist (2 Open Positions)
Industry: Software Development for Occupational Health & Safety Headquarters: Paderborn, Germany Employees: 25 at the main office Founded: Over 30 years ago; the startup launched approximately 6 years ago
Vision & Mission
The company is dedicated to improving software solutions for workplace health and safety. Our goal is to expand the customer base for our new envita platform from 40 to 300 clients.
Company Culture
Young and dynamic team, aged between mid-20s and early 40s.
Strong emphasis on a healthy error culture, flat hierarchies, and team-oriented values.
Innovative mindset, striving for technological leadership in the industry.
Work Environment
Flexible workdays with a mandatory monthly in-person team meeting.
Hybrid work model: option to work remotely or in the company’s office.
Modern office space in Paderborn, with no more than two people per room.
Supported hardware customization; primarily Windows-based systems.
Employee Benefits
Flexible work arrangements: combination of in-office and remote work for better work-life balance.
Continuous learning opportunities on new products/services.
Modern office infrastructure with advanced software tools to enhance productivity.
High flexibility in weekly work planning and support for family-related needs.
Mobility allowance (parking, e-bike, or German rail pass).
Lunch allowance, professional development support, and flexible return-to-work policies after parental leave.
Office and team-building activities.
Job Title: IT Support Specialist
Responsibilities
Customer Support: Handle customer inquiries and support issues related to the company’s software products, ensuring high-quality service and assistance.
Incident Management: Responsible for documenting, testing, and resolving technical issues using the company’s ticketing system.
Collaboration: Work closely with other departments to improve service efficiency and enhance customer satisfaction.
Technical Skills Required
Strong knowledge of Microsoft Windows operating systems, Microsoft Office, PC hardware, networking, remote support tools (e.g., TeamViewer), and ticketing systems (e.g., FreshDesk or similar tools).
Experience & Qualifications
Minimum 2–3 years in a similar IT support role with hands-on experience in customer support and troubleshooting.
Certifications in SCRUM or SQL are advantageous but not required.
Language Requirements
German: Native-level proficiency (C2 required).
English: Not mandatory but considered a plus.
Key Technologies
Operating Systems: In-depth knowledge of Windows environments.
Software: Proficiency in Microsoft Office and various IT support tools.
Networking: Basic understanding of network setup and remote connectivity tools.
Impact of the Role
This role directly contributes to customer satisfaction and business success by ensuring effective support and troubleshooting of software products.
Employment Details
Work Location: Hybrid (60% in-office). Candidates must reside within commuting distance of Paderborn.
Salary Range: €40,000 – €45,000 per year, depending on experience and qualifications.
Employment Type: Permanent contract with a 6-month probation period.
Working Hours: Full-time, 40 hours per week.
Annual Leave: 28 vacation days.
Hiring Process
Initial Interview: HR assessment of personal fit and basic technical skills.
Technical Interview: In-depth technical evaluation with IT department leads.
Final Decision: Based on interview performance and team compatibility. The role is urgent, and a fast onboarding process is preferred.
Team Structure & Reporting
Department Size: Small team of 6, including Arnd Neumann and one additional colleague.
Reporting Line: Directly to the CEO.
This role is critical for supporting the company's growth and operational efficiency by ensuring robust IT support and customer satisfaction. The ideal candidate is a communicative, technically skilled professional eager to work in a dynamic team and contribute to the continued success of the company’s software solutions.
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