Integration Project Manager / Technical Project Coordinator / Technical Customer Success / 2nd or 3rd Level Support (m/f/d)

🌍 Integration Manager (ERP & Tech Partnerships) Location: Remote (France preferred; open across Europe) Languages: French (C1), English (C1), Italian (C1 preferred) Contract: Full-time (Employee or Contractor) Salary: €45,000–€55,000/year (up to €70,000 for senior profiles) Start Date: As soon as possible Reports to: Head of Operations

🏢 About

The company is a fast-growing scale-up digitizing the B2B food supply chain. We work with wholesalers and food suppliers across Europe to simplify ordering, automate operations, and accelerate digital transformation in a fragmented industry.

We’re driven by three core values: Purpose, Mastery, and Autonomy. If you're excited by impact, ownership, and the pace of a true startup, you’ll thrive here.

🚀 Why You’ll Love This Role

As our first Integration Manager, you’ll have the rare opportunity to build a function from scratch — shaping how we integrate with ERPs, manage technical partnerships, and deliver seamless onboarding for our clients.

This role blends communication, technical understanding, and cross-cultural collaboration, with a strong emphasis on the French market. You’ll work closely with internal dev teams and external partners to make sure our integrations are accurate, efficient, and built to scale.

🎯 What You’ll Do

• Own the end-to-end integration process between the company and third-party ERP providers.

• Be the main point of contact for all integration stakeholders — internal and external.

• Interpret and clarify data structures and API documentation to prep our dev team.

• Analyze files (e.g. CSVs), document specs, and follow up on missing information.

• Proactively chase ERP partners for updates, resolve blockers, and escalate delays.

• Manage post-integration support tickets using tools like Zendesk.

• Build and maintain long-term ERP relationships that support scale and quality.

• Collaborate on process optimization and contribute to our integration playbook.

✅ What You’ll Need

Hard Skills:

• Strong experience managing software integrations or working as a technical project manager.

• Proven track record working with third-party systems, APIs, and structured data (e.g., CSV).

• Ability to navigate and communicate technical documentation clearly and efficiently.

• Familiarity with ticketing/support systems (e.g. Zendesk).

• Experience working with or for French clients or within French business environments.

Languages:

• French: C1 (Business fluent, mandatory)

• English: C1

• Italian: C1 (preferred but not required)

Soft Skills & Culture Fit:

• High attention to detail and excellent documentation discipline.

• Strong sense of ownership, follow-up, and proactiveness.

• Clear, empathetic communicator who can drive alignment and accountability.

• Comfortable in fast-paced, autonomous environments — ideally from startup/scale-up settings.

• Curious, feedback-driven, and eager to build new processes.

• Navigates cultural nuances with ease — especially in B2B relationships in France.

• Balanced between assertiveness and diplomacy when dealing with partners.

❌ What We’re Not Looking For

• No experience with French clients or the French business environment.

• Low initiative or discomfort handling technical topics.

• Poor documentation habits or resistance to process tools.

• Preference for highly structured, corporate-style roles.

• Inability to commit full-time.

• Requires micromanagement or struggles in autonomous settings.

• Overly corporate mindset or rigidity in fast-changing environments.

💡 What We Offer

• 💰 €45,000–€55,000 salary (€68,000–€70,000 for exceptional senior profiles)

• 📈 ESOP participation (standard European terms)

• 🏡 Remote-first work with €500 home office setup budget

• 🧳 Company offsites twice a year (plus one team event)

• 🖥️ Full hardware setup (MacBook, monitor, peripherals)

• 🏢 Coworking allowance (in some cases)

• 🗓️ PTO according to your local country regulation

• 📚 Career progression with clear IC levels and leadership track option

• 🛠️ Opportunity to build a function and shape tools, workflows, and playbooks from scratch

🛠 Interview Process

1. Intro Call – Get to know each other and assess mutual fit.

2. Case Interview – A practical, scenario-based test of your integration management approach.

3. Final Interview – Meet leadership and key stakeholders.

4. Offer & Onboarding – Join us and start shaping the future of integrations at Orderlion!

🌍 Who Should Apply

• Based in France or have strong French business exposure.

• Living anywhere in Europe with fluent French and English (Italian a plus).

• Bilingual professionals with client-facing experience in French markets.

• Startup-savvy operators who love ownership and driving change.

Interested? Apply now and help us transform the future of food supply chains through world-class integrations. Questions? Reach out — we’d love to hear from you.