Sales Support Assistant

Job Purpose

The successful candidate will provide comprehensive administrative and operational assistance to the Sales, Imports, Digital Marketing, and Operations teams to ensure seamless client servicing, accurate order processing, precise product documentation, and efficient sales administration.

Key Duties & Responsibilities

1. Client Servicing & Order Processing

• Prepare, issue, and follow up on client samples, formal quotations, proforma invoices, and customer orders.

• Capture, update, and maintain detailed client requirements, custom specifications, pricing structures, and branding preferences.

• Review and verify Requests for Quotations (RFQs), Local Purchase Orders (LPOs), sales quotations, and order forms for absolute accuracy prior to fulfillment.

2. Imports & Operations Support

• Support special and import orders by compiling detailed product specifications, calculating required quantities, and monitoring delivery timelines.

• Maintain and update internal databases regarding product codes, unit pricing, and supplier contact details.

3. Documentation & Team Support

• Ensure proper filing, archiving, and maintenance of accurate sales records, client accounts, and operational documentation.

• Collaborate closely with and provide support to the Sales, Imports, Digital Marketing, and Operations departments as required.

Qualifications & Skills

• Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Supply Chain Management, Procurement, or a related field.

• Minimum of 1–2 years’ relevant experience in sales support, customer service, operations, or administrative roles (an added advantage).

• Strong proficiency in Microsoft Excel and administrative documentation or record-keeping tools.

Key Competencies:

• Exceptional attention to detail and high accuracy in data entry.

• Strong organizational and problem-solving skills.

• Excellent communication and interpersonal skills.

• Demonstrated ability to work effectively within cross-functional teams and meet tight deadlines under pressure.