Front Office Manager

Our client, in the hospitality sector seeks to hire a Front office manager. The primary responsibility of the role will be to oversee all aspects of the front desk and guest services operations, ensuring exceptional service and guest satisfaction. With a blend of leadership, hospitality expertise, and organizational skills, the Job holder will manage the front office team, coordinate guest arrivals and departures, and resolve guest inquiries and issues promptly.

Responsibilities

Front desk operations

Manage the day-to-day operations of the front desk, including check-in, check-out, room assignments, and guest registration, ensuring efficient and personalized service for all guests.

Guest services

Coordinate guest services, including luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.

Staff training and development

Recruit, train, and supervise front office staff, including front desk agents and concierge providing ongoing coaching and feedback to maintain high service standards.

Reservation management

To liaise closely with the Sales and Reservations on rate management as well to optimize occupancy and revenue and ensure accurate guest bookings.

Revenue management

Monitor room rates, occupancy levels, and revenue performance, analyzing trends and implementing pricing strategies to maximize room revenue and profitability.

Guest relations

Cultivate relationships with guests, anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay and exceed their expectations.

Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.

Security and safety

Ensure compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff.

Qualifications

·      Bachelor’s degree in Business Administration, Hotel/Hospitality Management or relevant field.

·      At least 5 years experience as a Front Desk Manager or Reception Manager at a boutique luxury hotel/camp/resort.

·      Understanding of all hotel management best practices and relevant laws and guidelines.

·      Solid knowledge of MS Office, particularly Excel and Word.

·      Knowledge of OPERA/FIDELIO System.

·      Thorough knowledge of customer service, office management and basic bookkeeping procedures.

·      Strong leadership and management skills.

·      Proficiency in English (oral and written)

·      Excellent communication and people skills.

·      Good organizational and multitasking abilities.