IT Support Specialist

Our client, in the financial sector seeks to hire an IT Support Specialist who will ensure all systems operate smoothly and efficiently, providing critical support to both technical and non-technical staff. The position is key to handling day-to-day IT issues, allowing for seamless communication and operations within the company. As the primary point of contact for IT-related queries, the IT Support Specialist will assist in maximizing productivity by resolving technical issues quickly and accurately.

Responsibilities:

·      Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

·      Monitoring and maintaining computer systems and networks, responding promptly to service issues and requests.

·      Setting up accounts for new users and managing access permissions and passwords.

·      Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.

·      Provides technical support, identifying, investigating, and resolving users problems with computer software and hardware

·      Applies knowledge of computer software, hardware, and procedures to solve problems.

·      Testing and evaluating new technology to ensure compatibility and efficiency with existing systems.

·      Assessing the functionality of systems and ensuring efficient deployment of systems and networks.

·      Safeguarding the data storage systems and managing structured backup processes.

·      Stay up-to-date with the latest technology trends and advancements

Skills and Experience:

·      Bachelors degree in Information Technology, Computer Science or related field

·      At least three years of related experience required.

·      Strong knowledge of computer hardware, software, and networking fundamentals.

·      Familiarity with troubleshooting techniques and diagnostic tools.

·      Familiarity with internet security and data privacy principles.

·      Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.

·      Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.